Client Operations Lead

4 weeks ago

General Santos, Philippines NCR Voyix Full time

Overview

A Junior Client Operation Lead is required to support the day-to-day activities of assigned accounts within the Retail line of business. This is a customer-facing position based remotely as part of the APAC Client Operation Lead Team.

Responsibilities
  • Own the key delivery execution relationship with the customer from the order through fulfillment and ensure all products and services that are cross sold are delivered to maintain customer satisfaction.
  • Assume full accountability for the overall success of all projects, products and services through deployment for their customers.
  • Manage overall NCR delivery performance, review and fix areas that are under-performing.
  • Responsible for the day-to-day delivery of Services - Incident, Problem, Change and Project management.
  • Act as a point of escalation and manage issues/incidents to conclusion, utilizing NCR support teams and processes.
  • Champion Root Cause Analysis, Continuous Improvement and Risk Management & Mitigation.
  • Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer-specific service issues, seek to uncover new NCR opportunities, and ensure the integrity of all account information.
  • Drive performance in critical KPI’s including On-Time In Full (OTIF), as sold vs. as delivered margin, and execution of field deployment.
  • Collaborate with NCR teams to collate, report and deliver client-required metrics and to solution new business opportunities, define customer requirements, request and issue customer quotes.
  • Ensure successful delivery of Projects and related Programs of Works into the Client's Business Environments.
  • Resolve issues at the lowest level possible, escalating to senior/executive management as necessary to ensure successful resolution for the customer.
  • Manage 3rd parties and customer care visits; review and manage product lifecycle and end-of-life; support COL and maintain the data integrity of the estate database.
  • Identify and execute effective change control to maximize revenue.
  • Report to the Executive Client Operations Lead.
Basic qualifications
  • 1-3 years of related experience
  • Analytical and/or technical experience, preferably within NCR Services
  • Demonstrated proficiencies with Microsoft Office Suite software
  • Excellent written and verbal communications skills
  • Ability to work in a fast-paced environment and multi-task; good time management and organizational skills
  • Ability to identify and resolve issues with a sense of urgency
  • Detail oriented
  • Ability to work as part of a team or independently
  • Willing to work non-standard business hours as required by customers
  • Amenable to work graveyard (8PM-5AM)
Preferred qualifications
  • Experience in the various NCR Lines of Businesses
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
  • Project Management
  • Strategy/Planning
Industries
  • IT Services
  • IT Consulting
#J-18808-Ljbffr

  • Client Onboarding Lead

    7 days ago

    General Santos, Philippines Pearl Full time

    Description Work Arrangement: Fully remoteJob Type: Full-timeWork Schedule: 40 hours per week, with core hours between 9 AM – 6 PM ESTLocations: Remote, open to candidates in PH About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in...

  • Accountant (Client Management)

    4 weeks ago

    General Santos, Philippines Sleek Full time

    Overview 3 weeks ago Be among the first 25 applicants About Sleek Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. Sleek launched in 2017 and now has around 15,000...

  • Business Development/Client Development Associate

    7 days ago

    General Santos, Philippines MicroSourcing Full time

    Business Development/Client Development Associate Join to apply for the Business Development/Client Development Associate role at MicroSourcing Position: Business Development/Client Development Associate Location: Eastwood Quezon City Work setup & shift: Work from home | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market...

  • Operations Analyst

    2 weeks ago

    General Santos, Philippines KCC Malls Full time

    Overview Operations Analyst role at KCC Malls. The position focuses on leading operational improvement projects, automating workflows, and ensuring data-driven decisions across teams. Responsibilities Lead operational improvement projects from planning through execution. Automate workflows and reporting to increase efficiency across teams. Identify gaps and...

  • Lead Generation Specialist with Construction Industry Background

    5 days ago

    General Santos, Philippines Medium Full time

    Lead Generation Specialist (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re pooling candidates for a Lead Generation role with a background in the construction...

  • B2B Lead Generation Specialist

    2 weeks ago

    General Santos, Philippines Buscojobs Full time

    Job Description This is a remote position. Schedule : 40 hours a week Monday – Friday , 8 : 00 AM–5 : 00 PM PST (1-hour unpaid break) Responsibilities : Generate and research qualified B2B leads for CPR training services Conduct LinkedIn outreach and connection building for both business development and personal networking for investment banking...

  • Operations Analyst

    1 week ago

    General Santos, Soccsksargen, Philippines KCC Malls Full time ₱450,000 - ₱900,000 per year

    Key ResponsibilitiesProject & Process ManagementLead operational improvement projects from planning through execution.Automate workflows and reporting to increase efficiency across teams.Identify gaps and bottlenecks, proposing scalable, data-driven solutions.Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain...

  • Operations Admin Manager

    1 week ago

    General Santos, Soccsksargen, Philippines KCC Property Holdings Inc. Full time ₱900,000 - ₱1,200,000 per year

    Operations Admin ManagerJob SummaryResponsible for overseeing Manila Support operations, ensuring efficient purchasing, coordination, and monitoring of all Manila-based transactions in alignment with provincial requirements.Key Responsibilities· Supervise Purchasing activities for Corporate, Department Store, Supermarket, Fresh Market, and Pier Receiving...

  • Operations Admin Manager

    1 week ago

    General Santos, Soccsksargen, Philippines KCC Malls Full time ₱120,000 - ₱180,000 per year

    Operations Admin ManagerJob SummaryResponsible for overseeing Manila Support operations, ensuring efficient purchasing, coordination, and monitoring of all Manila-based transactions in alignment with provincial requirements.Key ResponsibilitiesSupervise Purchasing activities for Corporate, Department Store, Supermarket, Fresh Market, and Pier Receiving...

  • Lead Consultant Azure, Power BI

    7 days ago

    General Santos, Philippines TASQ Staffing Solutions Full time

    Position: Lead Consultant Azure, Power BI | RemoteWork Arrangement: Fully RemoteSchedule: 5 p.m. to 2 a.m. At least 5 years of relevant experience and at least 4 years of relevant leadership experience would be needed for the job. Please note that, for logistical reasons, we are only considering applicants based in the Philippines. Job Overview Power BIs...