Billing Operations Team Lead

2 weeks ago

Taguig, Philippines ATOS Information Technology Inc. Full time

We are seeking an experienced Billing Operations Team Lead (BPO) to oversee billing operations, ensure accurate and timely processing of invoices and expense reports, maintain financial controls, and lead a team of 10–15 staff. Shift Schedule: Nightshift Work Setup: Onsite Qualifications Bachelor's degree in business administration, accounting, finance, or related field preferred Must be in a Senior Role with overall 5+ years’ experience in Finance and Accounting (BPO Set-up) Must have solid 2yrs experience as Team Lead for Cash Application Process Manages and oversees teams’ over-all performance Strong personal computer and business solutions software skills Strong interpersonal skills for interacting accountants, clients, and upper management Excellent communication skills for communicating with support team, management, and clients Strong analytical and problem-solving skills Job Responsibilities Mentors Team Captains, POCs and OICs through formal channel Conducts regular evaluation as well as coaching sessions to improve individual and team performance Assists in hiring for new associates to the team Responds timely and accurately to escalations and assists direct reports in resolution of escalations on the area of specific support Anticipates and foresees the requirements of customers based on previous data and precedents Generates reports based on team deliverables and present to management a counterparts Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools Schedules, coordinates and facilitates client communication Works closely with counterparts/POCs to identify loopholes and process gaps Support projects related to quality improvement and handles adhoc tasks to support objectives of the management Participates in business conference calls and knowledgeable in creating client presentations Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the over-all business #J-18808-Ljbffr

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