Senior Infrastructure Support Engineer

Overview

Technical Support opportunities in the Philippines. These roles are essential for maintaining smooth operations across various industries, providing crucial assistance to customers and internal teams. Technical support specialists troubleshoot hardware, software, and network issues, ensuring minimal disruption and optimal performance. They often work in help desk environments, offering solutions via phone, email, or in-person interactions.

Roles may include application and system support, software diagnostics, and collaboration with multiple teams to ensure business requirements are met. Many positions offer pathways for career advancement into system administration, network engineering, or IT management. Some postings may be region-restricted or specific to certain offices.

• Diagnose technical problems and document solutions; escalate complex issues as needed.
• Provide customer and internal support via phone, email, or on-site interactions.
• Collaborate with teams to resolve issues and improve operational efficiency.
• Monitor system performance and address potential issues proactively.
• Record processes and build a knowledge base for future reference.
• Assist with installation, configuration, and troubleshooting of hardware, software, and networking components as required by the role.
• Engage with stakeholders to ensure systems meet business requirements.
• Participate in training and knowledge-sharing to enhance team capabilities.

• Minimum education typically in IT, Computer Engineering, Computer Science, Information Technology, or related field; fresh graduates welcome in some postings.
• At least 6 months to 1 year of IT or technical support experience where applicable; BPO experience may be required in some roles.
• Strong problem-solving and communication skills; ability to explain technical concepts to non-technical users.
• Knowledge of hardware, software, networking, and virtualization concepts; familiarity with ITIL or similar frameworks is a plus.
• Ability to work collaboratively in a team and adapt to a fast-paced environment.
• Willingness to travel or work on-site as required by the posting.

• Locations: Manila/Cebu or other Filipino locations as posted; some roles may be remote or hybrid.
• Job Type: Full-time or contractual; on-site or virtual hiring processes as indicated in postings.
• Benefits vary by employer but commonly include health insurance, paid training, promotional opportunities, and leave benefits.
• Some postings indicate regional restrictions or country-specific hiring policies.

• Application Support Engineer – focus on identifying and resolving issues within critical business systems; requires collaboration across teams and strong documentation. Typical qualifications include 5 years’ experience with Hyper-V, virtualization, backup/storage, and related ITIL processes.
• Technical Support – Consumers Electronics Account: BPO/technical support experience, remote or on-site; includes compensation packages up to a specified monthly limit and benefits such as health insurance and paid training.
• Technical Support – Field/On-site roles: customer-facing hardware and software support; qualifications often include IT-related degree and 6 months to 1 year of IT experience; on-site work in specified locations.
• Other postings cover general technical support duties, QA/testing roles, and specialized IT infrastructure support with emphasis on networking, storage, and system administration.

Some postings include regional restrictions (e.g., region-specific applicants not being accepted). This description consolidates multiple postings and emphasizes responsibilities and qualifications typical to technical support roles in the Philippines. Individual postings may vary in requirements and benefits.