Guidance Advocate

Posted 1 day ago

The opportunity

CSS role enables Consulting Engagement team's efficiency and delivery through the key project management and coordination activities.

We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities

• CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication
• Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities
• Assist engagements with engagement economics matters (e.g., hours/ budgets/ estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA)
• Work with teams to book staff on MERA or Retain per the Resource allocation process
• Act as a central point of contact for the assigned engagement(s)
• Function as knowledge manager for the engagement team; manage databases and/or websites
• Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances
• Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs
• Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations
• Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders
• Communicate relevant client information to account teams via regular cross-service line Newsletters
• Assist with ad-hoc project work at the request of the account teams (both external and internal client focused)
• Perform regular checks and review the work of Staff / Associate resources to ensure quality of delivery
• Support engagements requiring Korean bilingual support

Skills and attributes for success

Task Specific

Strong communication skills (verbal and written) in English

• Korean Language Competence Level 3 to 6
• Strong attention to detail even when dealing with routine tasks
• Ability to meet tight deadlines
• Ability to ensure that work is of a consistently high standard
• Ability to multi-task projects and assignments in order of priority
• Team player with willing and enthusiastic approach
• Excellent interpersonal skills, internally and externally
• Ability to plan ahead and anticipate potential problems before they arise
• Ability to do in-call or face-to-face translation

Personal Attributes

Professional, confident and outgoing

• Robust and resilient disposition
• Ability to function as part of a team
• Organized and self-disciplined
• Calm and capable of juggling conflicting demands on time and of prioritizing effectively
• High degree of accuracy
• Can thrive in an agile environment
• Confident to deal with senior level contacts, internally and externally

To qualify for the role, you must have

• A Graduate, preferably B.Com/BBA/MBA/Economics Graduates
• 3.5 to 5 years general business experience with an exposure to international work environment would be an advantage
• IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows-based PC
• TOPIK 2 - Level 3 to 6 (Intermediate to Advanced)

Good-to-haves:

• Preferred to have data collection and research background
• Client-facing experience

What Working at EY Offers

At EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we're using the finance products, expertise and systems we've developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreative freedom to make things better.Whenever you join, however long you stay, theexceptional EY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we shape the future with confidence.

Apply now

Posted 1 day ago

What is the CSS role?

The CSS role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.

The opportunity

CSS team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks.

As a Japanese speaking consulting Senior member in EY, you'll work as part of a team to help clients solve complex business problems and improve their business performance. Your Japanese language skills will play a crucial role in interacting with our Japanese clients and stakeholders, showcasing your technical expertise, and understanding cultural nuances.

Responsibilities:

• Assist in consulting engagements in close collaboration with the team lead and project managers.
• Utilize your Japanese language skills in facilitating clear communications with Japanese clients and stakeholders.
• Involve in providing high-quality consulting services, adhering to the project timelines and schedules.
• Assist in writing reports, proposals, and other necessary documentation in both English and Japanese.
• Leverage your understanding of Japanese business and corporate culture in client interactions.
• Participate in business meetings and team discussions, providing your valuable insights.
• Act as a mentor and strong team leader, providing guidance and direction to junior team members.

Requirements:

Fluency in Japanese, with the ability to understand, speak, read, and write with proficiency.

• 3-6 years of experience in management consulting or relevant field is preferred.
• Good understanding of the consulting process and project lifecycle.
• Japanese Language Competence Level N3 – N1
• Bachelor's degree in business, Finance, Economics, or relevant field.
• High level analytical ability and strong interpersonal skills.
• Ability to work effectively as a team, showing excellent collaborative skills.
• Assist Manager in proposal development and project delivery, prioritizing objectives and reporting status updates.
• Identify and address risks, escalating issues to senior team members as needed.
• Able to research client inquiries and emerging issues.

Workplace at EY:

At EY, we firmly believe in the power of diversity and inclusivity. We ensure the best working environment that provides equal opportunity to all individuals, regardless of their background. We strongly emphasize on maintaining a healthy work-life balance along with opportunities for career advancement.

EY is an equal opportunity employer, promoting diversity and inclusiveness in the workspace. We welcome applications from individuals from all backgrounds. However, proficiency in the Japanese language is a mandatory requirement for role.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we Shape the Future with Confidence

Apply now.

Posted 1 day ago

I. BASIC PURPOSE / JOB BRIEF:

Provides day-to-day support to oversee the efficient running of the company's computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company's expert in the functionality of our corporate software applications as well as supports the Business, & IT Support Services in terms of service delivery, development, policy advice, and formulation.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Troubleshooting Incidents of mission critical IT Application software and provides quick fix to restore application system availability for business operations.
• Investigate reported issues and problems with software applications, diagnose root causes and provides permanent fix. Responsible for identifying known errors and problem trends and for finding permanent solutions.
• Collaborate with other IT teams to resolve complex technical issues and escalate when necessary.
• Create documentation of support processes, system configurations, and troubleshooting steps to define application support standards (SOP's).
• Provides Support on projects to keep Application software stability and make sure they are hosted on the latest supported platforms.
• To maintain the application access provision, including account maintenance, access role/matrix updates and account terminations.
• Close coordination with third party solution provider / vendor on the timelines and delivery dates of solutions and enhancements/bug fixes.
• Assist with on-boarding of new business applications, analyze the requirements of end users, and then test integrated applications.
• To assist users of the company's software applications by providing expert knowledge of the software used.
• To install software upgrades and ensure that the company's systems are maintained and fit for purpose.
• To act as the application adviser/ subject matter expert / problem solver in respect of corporate applications and advise the Line Manager of best ways to maximize the usage of applications.
• To keep in touch with current practice, security, changes in legislation, identify future trends and ensure users and own skill levels are maintained.

III. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor's Degree in Information Technology or Computer Science, or any related field preferred.
• ITIL Certification is an advantage
• 3 years and above experience in Application Support and/or IT.

Experience Requirements:

• Production Support for multiple Application software.

Skills and Attributes:

• Technical Skills
• Strong knowledge of SQL Databases/SQL scripting, Windows and/or Unix/Linux operating systems, troubleshooting methodologies, and system integration principles.
• Basic working knowledge on Network and Application Infrastructure/Architecture.

Other Qualifications:

• Strong Organizational Skills.
• Excellent verbal and written communication and interpersonal skills across all levels.
• Ability to manage multiple parallel activities and set priorities.
• Ability to work and collaborate across multiple team in an organization.

administrative support services head

Posted 1 day ago

Job Description

To organize, lead, manage and develop DJFI's Administrative Support Services Department in order to provide the support function such as H.R, Accounting, I.T. General Administration and the like.

1. Developing and implementing a transition plan for DJFI from UPHDMC department into a stand long Business Unit.

2. Provide social work support functions to the DJFI's various programs.

3. Liaising, coordinating or working with various DALTA Group and DJFI committees, councils or teams.

4. Networking with local and foreign organizations, companies or groups in order to help realize or advance the DJFI Vision, Mission and Objectives.

5. Developing, deploying, monitoring, evaluating, and updating the policies, procedure and systems in relation to DSWD regulation and accreditation of DJFI.

6. Developing and implementing DJFI's communication plans and processes with its various publics.

7. Performing the usual functions, activities and task in order to support and assist the DJFI Head he or she is also managing DJFI program/s or advocacy.

8. Manage, recruit and evaluate DJFI member.

9. Performing other controlling functions and responsibilities assigned as necessary.

10. Ensure that all medical and para-medical personnel and staff conduct themselves professionally as so mandated by the Code of Ethics and by the institution.

11. Promote any programs by the Clinical Departments pertinent to delivery of medical services to DJFI patients.

• Shall report to the Executive Director of the DJFI and services as to:

Promote the objective and goals of the institution at all times to the medical staff.

With adequate health providers and supplies in the delivering of medical services.

Attend to the Medical Marketing Plan (packages,…etc) for the foundation

Complies with quality management procedures.

Performs other related duties that maybe assigned by the immediate superior from time to time.

Job Specifications:

1. Education/Experience:

Academic: Graduate of a four year course, with at least 27 Masteral units

Experience: with at least 2 years supervisory skills

Licensure: N/A

Certification: N/A

2. Skills and Abilities:

a. Knowledge of health care and common medical procedures, including terminologies.

b. Interpersonal/ human relations skill.

c. Attentiveness to details, organizing skills

d. Ability to prioritize duties and responsibilities.

e. Ability to maintain physical fitness.

f. Proficiency in the use of Microsoft office productivity tool.

II Working Schedule: 40 hours per week

Posted today

Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer
This is a permanent full-time role based in Bonifacio Global City, Taguig, following a hybrid work model (at least 2 in-office days per week).

Working hours for this role are from 12:00 PM to 9:00 PM, aligned with global support coverage.

You'll thrive in an autonomous yet fast-paced environment where results are recognized and every day brings opportunities to learn, grow, and make a global impact.

What You Will Do
We are looking for a dynamic and people-focused
Manager
to join FinTech Client Support Services Team in Manila. This role is essential to ensuring the smooth day-to-day operations of the team, driving performance through meaningful metrics, and encouraging a culture of continuous development and support.

• Supervise daily operations of the Client Support Services team, ensuring service excellence and operational efficiency.
• Set clear priorities and delegate tasks effectively to meet deadlines and performance targets.
• Monitor team performance against meaningful metrics, lead incident resolution, and handle client concerns with vitality and integrity.

Operational Excellence

• Take full accountability for team outcomes, identifying and implementing process improvements to enhance efficiency and service quality.
• Ensure timely, accurate, and comprehensive reporting of team activities to relevant stakeholders.

Cross-Functional Teamwork

• Coordinate with other departments, management levels, and clients to resolve issues, handle escalations, and support business objectives.
• Actively participate in internal and external projects aligned with organizational strategy.

Communication & Organizational Change

• Ensure the team is advised of updates to company policies, procedures, and operational changes.
• Facilitate awareness and understanding of new products, services, and client portfolios.

Culture & Compliance

• Uphold and promote the organization's code of conduct and values, maintaining discipline and professionalism within the team.
• Ensure the team has access to and maintains the vital tools and resources to perform effectively.

Talent Development & Retention

• Work with the People Team to recruit, onboard, and retain top talent while fostering a culture of high performance and continuous improvement.
• Empower and develop team members through coaching, recognition, and structured performance reviews.
• Set formal goals for each team member and conduct regular check-ins to assess progress and provide feedback.
• Make informed decisions regarding talent management and career development.

Guidance & Support

• Provide expert guidance and support to team members, peers, and clients as needed, ensuring alignment with business goals and client expectations.

What We Expect

• Degree in Financial Markets, Business Administration, or a related field
• Equivalent professional experience in customer support or client services may be considered
• Proven experience in people management and team leadership
• Ability to translate client feedback into actionable improvements
• Passion for mentoring, coaching, and growing team capabilities
• Ability to cultivate a culture of accountability, collaboration, and continuous improvement
• Prior people management, leadership skills and willingness to develop the team further
• Ability to communicate effectively in a multicultural and global environment
• Excellent English language skills (verbal and written)

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender orientation or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Posted today