Security Technician

Overview Join to apply for the Security Technician role at NUSTAR Resort . Responsibilities Reporting to Supervisor, Security Technical is responsible for the installation and configuration of the systems and maintenance allocated to support Security, Surveillance, Gaming operations, and Hotel operations within the property. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners to perform their duties securely and efficiently. Technician, Access Control will assist technical and operational teams; and support of operations staff in executing, testing and maintaining the security technology solutions. Responsible for effective provisioning, installation, configuration, operation, and on-going maintenance of security technology systems software and related infrastructure including: Security and Access Control systems Key Management Systems Standard Operating Procedures Contractor and Visitor Management Operational Functions Main responsibilities will include: Manage and maintain the Security Alarm, Access Control, Key Management, Radio communications systems as well as other aspects of the security system Manage and maintain the security database Manage and administer the security ID and access badging Conduct troubleshooting and preventive maintenance for the system Manage all related documentation Work closely with the security team to achieve objectives Performs daily operational activities, which include Moves, Adds, and Changes for devices; administer security services, technology, devices, and sites Works with technical team, hardware and software vendors to resolve problems Manage and resolve outages; administrate work requests for security technology; regular reporting of status and problems to supervisor; post-issue follow-up as needed; engage vendor account service manager for escalation issues Provide project and proactive technical support Must be flexible and provide occasional weekend and off-hours support, as well as participating in on-call rotations Compile metrics reports as required Participate in technical meetings, scheduled client meetings, or vendor review meetings Coordinate other services and systems including Lockers, Helpdesk, liaison with Information Technology; Network Performance monitoring, and any other technical services as required Perform all duties as directed by the Senior Manager, Security System, or delegated authority, in accordance with applicable policies, procedures, laws, and regulations Qualifications Must have experience in customer services, preferably in security, IT, electronics, automation, or related fields Previous experience administering security technologies including Access Control, Security Alarm Systems, and Key Management Systems; Building Management Systems, Fire Alarm Systems, and Property Management systems would be an advantage Knowledge of Windows-based operating systems and related desktop hardware and software Tertiary level education desired Strong verbal and written English language skills Ability to work in a team environment and interact with customers and colleagues to meet needs and expectations Project management ability within scope of responsibility; ability to multi-task for multiple customers in a fast-paced environment Knowledge to learn new concepts, skills, and tools quickly Ability to handle high pressure environments while maintaining professionalism Ability to identify, analyze, and devise solutions to infrastructure system problems Effective communication skills including written, verbal, and listening Ability to interact with clients, leadership, technical support, and operations personnel professionally Detail-oriented with a high commitment to delivering customer service Encourage team unity and maintain discretion and integrity Self-motivation towards personal performance Good computer hardware, software, WAN/LAN, and MS Office skills Proven ability to build relationships with clients, users, and colleagues Knowledge of Security systems and network/operating system administration is an advantage Experience 0 - 1 years Employment type Full-time Seniority level Internship Job function Information Technology Industries Hospitality #J-18808-Ljbffr