Provider Calendar Monitoring Specialist

Network Monitoring Specialist

Taguig, National Capital Region ₱ - ₱ Y DITO Telecommunity Corporation

Posted 1 day ago

Job Description

Overview

Part of a team that functions as a single point of contact for service disruption, service requests, and for request for change. Overall ticket owner comprising of activities but not limited to incident diagnosis and resolution, request fulfillment and management on service-related modifications.

Functions and Responsibilities

• Point of interface for fault management and change management. Responsible for technical troubleshooting and ensure timely resolution.
• Ensure regular customer communications of status progress on their reported concern.
• Escalate to high level support for prolonged cases for resolution or require their immediate attention.
• Attends to service requests and do necessary system configuration and coordinates with high level support if beyond capabilities.
• Proactive platform and infrastructure monitoring through INMS to ensure platform and service availability.
• Internal and external supplier/support team liaison to drive for service restoration according to SLA requirement.
• To undertake special assignments when required.
• Other tasks / functions that may be assigned as per business requirement.

Employment Standards

• Full-time employment
• 3-5 years\' work experience in the telecommunications industry
• Flexible to work in a 24x7 shifting schedule.
• Holds a university degree in engineering or IT related field.

Job Skills & Qualifications

• Knowledge on IP, Microwave and/or Transmission facility
• Strong telecommunications background.
• Excellent problem solving and analytical skills used to resolve issues and challenges.
• Customer-oriented, strong self-motivated, aggressive, and able to work under pressure.
• Any network certifications are a plus.

Security Tools Monitoring Analyst 1

Posted 1 day ago

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

Summary of This Role

DUTIES AND RESPONSIBILITIES

• Serve as the initial point of contact for all issues related to the tools of Security Engineering and other technologies.
• Perform real-time monitoring of availability and operations of security tools and technologies.
• Review and understand technical and operational documentation.
• Review and approve Firewall requests
• Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools\' health.
• Report observed issues or outages using the standard ticketing system.
• Perform initial troubleshooting, symptom documentation and initial issue isolation.
• Implement Changes that are within the scope of L1
• Escalate issues to next level support, vendor or Leadership.
• Triage issues coming from chat, call, emails and tickets (incident, request).
• Attend meetings and escalation/bridge calls.
• Prepare internal RCA document.
• Prepare and deliver turnover reports and communicate with the other shift colleagues to ensure continuity in support.
• Provide assistance as directed to incident response or other technology teams.
• Provide evidence as directed, to support audit and compliance initiatives.
• Learn and contribute to Security Engineering policies and procedures.
• Develop effective teamwork skills.
• Recommend improvements to operations and monitoring processes.
• Continue self-development of knowledge, skills and abilities to better support execution of the Security Engineering team.

What Are We Looking For in This Role?

Minimum Qualifications

• At Least 1-3 years work and knowledge experience in host or network security tools.
• Preferably Bachelor\'s degree in Computer Engineering, Computer Science, Information Technology or equivalent.
• Experience working in a team-oriented, collaborative and global environment.
• Experience in troubleshooting security applications/tools.
• Amenable to work on a rotating schedule to provide 24x7 support.
• Average communication skills (oral and written).
• Ability to drive problem-isolation, problem resolution.
• Ability to multitask & time management.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, martial status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

IT System and Monitoring Associate

Posted today

Job Description

JOB SUMMARY / JOB PURPOSE

Their primary objective is to proactively monitor the behavior and trends of BAYAD applications, transactions traffics and the utilization of the on-prem and on-cloud environment. The team will interact with the other department by providing applications statistics reports thru email. You will work alongside with the infrastructure team and Application Support team for reporting any abnormalities found in the monitoring tools.

GENERAL RESPONSIBILITIES

• Work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions based on direction provided by Monitoring Lead.
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules will include day or evening hours.
• Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
• Manage the monitoring tool installation on the servers. Regular housekeeping, patching, monitoring, and trouble shooting.
• To publish daily statistics reports, dashboards, and metrics of application traffic to internal teams and clients.
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
• Translates service performance metrics and measurement standards into Event and Incident Management requirements, build and continuously improve capability aligned with BAYAD\'s technology roadmap and adoption.
• Develop and modify custom monitoring checks using the existing monitoring tools.
• Provide 24/7 support for all incidents.
• Do complete documentation of the environment, monitoring policies and procedures.
• Support in technical proposals preparation for new and existing services
• Report issues to the next escalation level on all detected abnormalities or anomalies in the systems based on the historical trends of the application traffics.
• Notify internal and external customer of deployment activities, issues, outages, and remediation status.

OPERATING NETWORK

Monitoring Specialist

Makati City, National Capital Region ₱ - ₱ Y KYLIN HUMAN RESOURCES and MANNING CORPORATION

Posted today

Job Description

Work time: 9 hours/day, 2 days off/week / shifting

Job Description:

Conduct KYC reviews.

Perform cancellation reviews for user accounts.

Audit security applications.

Monitor CMC data for accuracy and anomalies.

Identify and manage fake money accounts.

Oversee market-making accounts.

Execute KYT processes.

Manage SUMSUB KYC processes.

Distribute and recover rewards.

Address issues related to wrong chain transactions manually.

Set up alerts for deposit anomalies.

Monitor position and volume alerts.

Job Requirements:

With crypto related work experiences

Self-discipline, risk awareness, and ability to handle pressure

Strong sense of confidentiality

Familiarity with cryptocurrency

Ability work on weekends and night shifts with predetermined schedule

The Citco Group Limited – Transaction Monitoring Specialist

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients\' needs.

You have a Bachelor\'s Degree in Accounting or Legal (to complement CoSec activities) or equivalent. Previous AML / Compliance related experience is a plus. Ability to analyze data timely and accurately and justify your conclusions.

• Conduct ongoing transaction monitoring on client transactions in line with documented policies and procedures;
• Assess clients\' transactions in context of their business/purpose and previous transactions; escalate as needed;
• Maintain/update client transaction profiles;
• Support departmental policies/procedures and management reporting;
• Provide insights to improve monitoring operations;
• Support colleagues across teams and jurisdictions; perform other duties as required.

Our benefits and inclusive culture are described, and accommodations are available upon request for candidates taking part in the selection process.

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