Move Coordinator

3 days ago


Philippines Sirva Bgrs Llc Full time

Posted Sunday, September 29, 2024 at 4:00 PM

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

Sirva is now seeking a Move Coordinator to support our international clients in the Philippines.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for Sirva?

Being an international brand with a cross-regional structure, your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva, our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.

Sirva has invested in benefits for its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and we encourage all employees to discuss with their People leaders what works best for them.

Functions and Responsibilities:

  • Act as the single point of contact for national accounts to receive, manage and monitor household goods shipment relocation orders for their transferees.
  • Collaborate with moving agencies, drivers, third-party suppliers, and operations planners as needed to coordinate moving services.
  • Follow pre-defined move management processes with multiple communication contact points.
  • Record all pertinent transactions and communications in the move order system, ensuring accurate and timely information is captured; populate auxiliary systems as required.
  • Understand and apply account-specific relocation policy rules to ensure compliance by all service delivery providers.
  • Obtain quotes from third-party suppliers such as automobile carriers, review invoices for payment.
  • Create and present cost estimates to accounts as part of the move authorization process.
  • Handle real-time customer issues for quick resolution to minimize adverse financial impacts and logistical interruptions.
  • Produce and maintain management reports and administer account profiles as required.

Qualifications:

  • Diploma/bachelor’s degree and a minimum of three years’ applicable work experience.
  • Good knowledge of geography, preferably in the context of the transportation or household goods moving industry.
  • Previous experience working with clients of corporate accounts and assets.
  • Must be process and results oriented (i.e., time management skills); capable of simultaneously handling multiple customers, problem-solving tasks, or issues in a professional manner.
  • Communicate clearly and concisely (written/verbal).
  • Proficient in MS Office applications (Outlook, Word, and Excel).

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.

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