Call Center Agent

Technical Support

Posted today

Job Description

TECHNICAL SUPPORT AGENT

• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

Delight customers by providing timely, expert advice. Act as the first level of support for questions, issues, and common tasks. Prioritize cases and respond to inquiries with speed and precision. Use written and verbal communication to resolve complex, technical issues. Support the overall objective of Medallia. Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

• Must have a Bachelor's Degree
• Must have at least 1 year of experience in a customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience in troubleshooting SaaS applications
• Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

• VL/SL credits
• Certified Great Place to Work
• Hybrid Work Set-up
• Equipment is provided (Laptop/Desktop)
• Work-life Balance
• Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

• Years of experience in customer-focused support role
• Years of experience in providing support via email and phone
• Years of experience in troubleshooting SaaS applications
• Years of experience in and Service Cloud
• Are you okay with the set-up and location
• Reason for leaving

Technical Support

Pasay, Camarines Sur Phil-Data Business Systems, Inc.

Posted today

Job Description

Desktop Support Engineer

Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service requests, software installation, new computer setups, upgrades, etc. Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

Qualifications :

• Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
• Must be willing to work in Pasay City
• Flexible in working schedule
• Open for Project Based Employment good for 1 year RENEWABLE Contract
• Must have at least 1yr experience as Desktop Support (hands on)

Schedule: 8 hour shift

Ability to commute/relocate: Pasay City: Reliably commute or planning to relocate before starting work (required)

Technical Support Agent

Posted 1 day ago

Job Description

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent
Company Industry: IT Company
Work Location: Pasay City
Work Schedule: Monday-Friday
Salary: Php 30,000 - Php 35,000 gross
Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Junior Technical Support

Posted 1 day ago

Job Description

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent
Company Industry: IT Company
Work Location: MOA Pasay City
Work Schedule: Night Shift (1x-2x a month RTO)
Salary: Php 30,000 - Php 40,000 gross
Work Set Up: Hybrid Setup

JOB REQUIREMENTS:

• Bachelor\'s degree in IT, Computer Science, or related field (or equivalent work experience)
• Experience in technical support, troubleshooting, or customer service preferred
• Knowledge of basic networking, operating systems, and common software applications
• Ability to work in shifting schedules and handle multiple tasks effectively
• Troubleshoot hardware, software, and network-related issues
• Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hiring

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Technical Support Agent

Posted 1 day ago

Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

Apply to Non Voice, Taskus jobs available in Pasay on Indeed.com, the worlds largest job site. New Job Postings Everyday. Find Jobs On-The-Go. Find Reviews and Salaries. World\'s Best Job Site. Easy Resume Upload. Services: Job Search Engine, Job Email Alerts, Resume Builder, Advanced Job Filters.

Technical Support Specialist

Posted 1 day ago

Job Description

WORK SET-UP: FULLTIME ON-SITE

SUMMARY:

If you\'re passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for customer inquiries via chat and email.
• Provide Tier 1 support: basic troubleshooting, account assistance, and guided resolutions.
• Provide Tier 2 support: advanced troubleshooting, incident investigation, and system-level diagnostics.
• Assist with API integrations by guiding customers on setup, configuration, and troubleshooting errors.
• Manage tickets through internal platforms (e.g., Zendesk, Freshdesk, JIRA, or ServiceNow), ensuring proper tagging, categorization, and timely resolution.
• Collaborate with engineering and product teams to escalate complex technical issues.
• Support e-commerce clients with order management, payment gateway issues, store integrations, and plugin functionality.
• Document technical solutions, update internal knowledge bases, and contribute to workflow improvements.
• Participate in product training and continuous learning to stay updated on system updates and API changes.

Requirements:

• 1+ year(s) of experience in B2B customer support or technical support role in global SAAS companies
• Knowledgeable in API integrations (REST, SOAP, webhooks) and troubleshooting connectivity/authentication issues.
• Experience with ticketing systems and workflow management tools (Zendesk, Freshdesk, JIRA, ServiceNow, or similar).
• Strong written and communication skills with fluent English
• Tech-savvy & interested in learning technical skills
• Excel experience is a plus
• Driven demeanor with an ability to remain calm and professional in all circumstances
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Monday-Friday - 09:00-18:00

Job Type: Full-time

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in SaaS?
• How many years of experience do you have in B2B?
• How many years of experience do you have in Technical support representative supporting tier 2?

Experience:

• Technical Support Representative: 1 year (Required)

Language:

Application Deadline: 09/27/2025

Expected Start Date: 09/30/2025

Job Type: Full-time

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• api integrations: 1 year (Required)
• customer service: 1 year (Required)
• email support: 1 year (Required)
• chat support: 1 year (Required)
• ticketing: 1 year (Required)
• workflows: 1 year (Required)

Willingness to travel:

• 100% (Required)

Technical Support Representative

Posted 1 day ago

Job Description

Hiring for Technical Support Agent

- MOA, Pasay City

- Night shift

___

• Act as the first level of support for questions, issues, and common tasks
• Use written and verbal communication to resolve complex, technical issues

___

JOB REQUIREMENTS

• Associate Degree Holder or Bachelor\'s Degree Holder
• 1-3 years of experience in a customer-focused, support environment
• Work experience in troubleshooting SaaS applications
• Experience with Service Cloud knowledge a plus

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Application Question(s):

• Are you amenable to work on night shift?

Experience:

• Technical Support (BPO): 1 year (Preferred)
• Troubleshooting SaaS applications: 1 year (Preferred)
• Service Cloud: 1 year (Preferred)

Experience and location notes are included above for context.

Technical Support Agent

Posted today

Job Description

QUALIFICATIONS:

• Must have a Bachelor\'s Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have excellent Communication Skills

• Experience with Service Cloud knowledge a plus

DUTIES AND RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Technical Support Representative

Posted 1 day ago

Job Description

Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues and complaints efficiently. Maintain detailed records of customer interactions. Collaborate with team members to enhance service quality. Meet performance metrics and contribute to team goals. No BPO experience needed – We\'ll train you. Willing to work Onsite with a professional & supportive team. Competitive Salary package and Incentives. Paid Training & Incentives. 13th Month Pay + Paid Time Off. Anniversary Bonus +

Site: MOA Pasay – Two E-com Center: G/F, Three-Ecom Center, Seaside Blvd. corner Harbor Drive, MOA Complex

Technical Support Representative

Posted 1 day ago

Job Description

• Ability to respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.

• Resolve basic billing discrepancies

• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.

• Maintain good customer relations and work effectively with clients to accomplish their practice goals.

• Identify and document needs, problems, and solutions for your clients.

• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.

• Independently manage research and employ problem-solving techniques to find solutions to client needs

• Manage an efficient and productive phone and email flow (inbound and outbound)

Requirements

• Excellent "people skills" — the ability to engage others, explain difficult concepts, negotiate, and keep engagement and confidence levels high.
• Superb communication skills in all forms, bilingual English/Spanish a plus
• Ability to maintain control over conversations and speak with clarity and confidence
• Ability to identify and assess customers\' needs to achieve a high level of customer satisfaction
• Comfort with basic computer applications, browser, email, etc
• Experience with Microsoft Office products and tools
• Ability to adapt to change while maintaining priorities Nice-to-haves
• Previous experience in an accounting or account inquiry role
• Experience with Salesforce CRM
• Experience with Zuora software
• Note: Successful candidates will be using Mac/IOS devices. Experience using Mac/IOS devices is required

What Locations Can I Find These Jobs In?

#J-18808-Ljbffr

---