Junior IT Tools Support

Senior Talent Acquisition Officer at CBTW Banking Technology Solutions / OneAston About CBTW CBTW or Collaboration Betters The World, is a global technology company with over 3,400 employees serving clients across five continents. We deliver innovative technology solutions that span core banking systems, digital transformation, enterprise IT, and advanced analytics—helping organizations improve operational efficiency, drive growth, and stay competitive in an evolving digital landscape. We are looking for motivated professionals to join our fast-growing and successful organization to forge a career in the growing wealth management technology sector. We experienced 80% growth last year and are rapidly expanding our consultancy teams worldwide, setting footprints across Asia Pacific, Europe, and North America. We are now one of the fastest-growing financial IT services companies, offering our clients innovative expertise to bring their projects to success. In line with our expansion plan, we are looking for creative, entrepreneurial, and tech-driven individuals who are eager to develop their careers and join our talented team. IS Tools Support Position we are opening is part of Corporate IT Department, which is maintaining IT equipment, tools and security for all group subsidiaries. IT team counts members in Asia (Manila and VietNam) and in Europe, but needs to serve employees from all locations, in Asia, Europe and Americas. That is why we are ensuring a 24 hours service on weekdays. Within IT Department, IT/IS Tools Support counts 3 administrators, all located in Manila, who are working closely with Business Analysts and Developers. CBTW is certified ISO 27001, this means security is a priority for IT Team. All our IT team members are trained and coached on security measures, to deliver service at the desired level of quality and security. Responsibilities Creates accounts in our internal tool for new employees (Microsoft Dynamics Nav, Salesforce, Talentsoft, Adobe Sign, Jira, …). Reviews accreditation on a regular basis. L1 & L2 Support to users located in all our subsidiaries in Asia, Europe and Northern America Monitor the tickets opened by the employees, and process L1 & L2 you can handle. Performs updates in our tools based on documented procedures Review and update existing documentation to reflect changes in processes or procedures. Comply with SLAs on tickets you are responsible for, and ensure global SLA of the service are met Design notification email templates and simple reports. Works on several internal projects (migrations of new subsidiaries, automations) Required Qualifications & Attributes Bachelor's/College Degree in Computer Science or any technology-related field Must have 2 years of experience in a support team or using Backoffice tools (ERP) or CRM. Able to follow procedures and instructions. Must have good communication and language skills Ability to understand non-native English speakers is a must Strong attention to detail and excellent organizational skills. Proficiency in data analysis tools like Excel. Basic knowledge of DBMS (query language). Basic knowledge with any scripting language. Experience in process documentation or technical writing is preferred. Initially, 3pm to 12am shift (EMEA), but can be open for 10 AM to 7 PM shift (APAC) Advancement Criteria Autonomy and Process Improvement Open to work on L2 tickets What’s in Store For You Be part of a global IT company that offers competitive base salaries if you prove to be a star, variable performance bonuses, and annual appraisal. You and your loved one will also be entitled of the healthcare and life insurances on Day 1. Take part to corporate events, with a yearly team building travel, initiatives on education and environment caring. Follow our training and evolution path, with great collaboration and knowledge sharing with your team mates in Asia and Europe. Seniority level Associate Employment type Full-time Job function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr