Outlet Supervisor

4 weeks ago

Cebu City, Philippines Sheraton Hotels & Resorts Full time

Position Outlet Supervisor - Sitio at Sheraton Hotels & Resorts Overview Role overview and responsibilities below reflect the original content without additions. This description excludes boilerplate and non‑essential site/app prompts. Position Summary Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Responsibilities Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally; develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats; visually inspect tools, equipment, or machines for defects. Stand, walk, and perform duties for extended periods; move, lift, carry, push, pull, and place objects weighing up to 50 pounds; maneuver through narrow or elevated spaces; reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None. Company Information At Marriott International, we are dedicated to being an equal opportunity employer and foster a diverse, inclusive environment. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr

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