Payments Transformation Specialist

2 weeks ago

Manila, Philippines CloudPay Full time

Overview

CloudPay Manila, National Capital Region, Philippines

Join to apply for the Payments Transformation Specialist role at CloudPay .

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Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.

About This Job Opportunity
Our Vision: To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission: Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Main Responsibilities
  • Serve as the primary escalation point for the Payments Operations team regarding any issues or queries related to payment systems and providers.
  • Deliver training on new processes to the Payments Operations team, ensuring successful adoption of new product features.
  • Maintain and update process documentation, ensuring it reflects the latest releases.
  • Collaborate closely with the product team as a stakeholder, providing requirements and feedback for improvements.
  • Partner with external providers to identify opportunities for process enhancements and efficiency improvements.
  • Assist external partners in the release and testing of new products and capabilities for the treasury team.
  • Track and manage projects related to the release of new products and platform migrations within the Payments team.
  • Conduct UAT (User Acceptance Testing) for new processes and releases.

Note: This is an onsite role, 4 days a week, 1:00 pm to 12 am shift.

Experience Needed For This Role
  • Experience with platform implementation or migration, particularly with finance-based platforms.
  • Background in project management related to new product releases and demonstrated success in driving adoption.
  • Ability to evaluate existing processes and work collaboratively with external partners and internal teams to identify opportunities for improvement.
  • Skilled in identifying and resolving issues with new product launches before they are released to the wider team.
  • Customer service skills, including the ability to engage with clients effectively through interpersonal communication.
  • Capable of communicating effectively across all levels, engaging with clients, payroll partners, payment solution providers, and internal teams via phone and email across multiple countries.
  • Flexible in managing and taking full responsibility for individual workloads and projects, while also supporting the broader treasury team.
  • Proficiency in MS Office, Excel, and internet-based software is advantageous.
About You And Our Core Values
  • Taking ownership, working with integrity and respect
  • Being a team player is key to our culture
  • Solution and customer focused
  • Great initiative with the goal for excellence in achieving results
  • Dedicated to developing and always looking for continuous improvements
  • Be creative, be committed, be engaged and enjoy what you do
Philippines Package And Benefits
  • Competitive Salary
  • Competitive vacation allowance
  • Calm app
  • Sick Leave
  • EAP
  • Group Life Insurance
  • HMO
  • Employee Referral Program
  • De Minimis Benefit
  • Onsite Allowance
  • Mid-Year Bonus
  • 13th Month Pay
  • Regularization Bonus
  • 1st Year Anniversary Bonus
  • Bereavement Leave
  • Paid Volunteering days
  • Study Leave
  • Marriage Leave
Equal Opportunity

CloudPay is committed to being an equal opportunities employer. The CloudPay culture is built upon five core values: professionalism, passion, empowerment, innovation, and teamwork.

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