Information Technology Manager

3 weeks ago

Quezon City, Philippines WNS Full time

WNS Quezon City, National Capital Region, Philippines

Responsibilities
  • Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.
  • Managing a team of hardware, networks and security professionals.
  • Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.
  • Ensure smooth working of the Data center operations and all associated maintenance activities.
  • Monitoring helpdesk support, and resolution of hardware, networking and system administration related issues.
  • All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
  • Implementation of all security related policies and procedures as per ISO 27001 standards.
  • Procurement and review of IT products and services.
  • IT Asset Management.
  • Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.
  • To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.
  • Recommending and implementing future planning and development of IT infrastructure resources.
  • Helping the Management in developing and implementing stronger policies and procedures for information management systems.
  • Research current and potential resources and services based on the requirements of a growing firm.
  • Keeping abreast of latest developments in information process technologies.
  • Monitoring security of all technology resources.
Qualifications
  • Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.
  • Proven experience (5+ years) in IT management roles, with a focus on enterprise-level infrastructure and operations.
  • Strong leadership and managerial skills, with the ability to motivate and mentor team members.
  • Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.
  • In-depth knowledge of IT systems, networks, security, and compliance standards.
  • Excellent leadership, communication and problem-solving skills.
  • Proven ability to manage projects, coordinate with various teams and handle complex technical issues.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Information Technology
Industries
  • Outsourcing and Offshoring Consulting
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