BPO Operations Manager
4 weeks ago
We are looking for a results-driven Operations Manager to oversee daily operations, lead a growing team, and build strong client relationships. This role is ideal for someone with leadership experience who thrives in a fast-paced environment and can balance people management with business performance.
Location: Ortigas, Pasig
Work Setup: Hybrid – primarily Work From Home, with occasional reporting onsite if required
Note: This role is offered under an Independent Contractor Agreement and not as a direct employee position.
Responsibilities- Monitor KPIs, workflows, and resource planning to ensure smooth operations.
- Handle escalations, resolve issues, and improve processes.
- Lead, coach, and mentor a high-performing team.
- Analyze data, track performance, and prepare management reports.
- Manage client communications, onboarding, and retention.
- Ensure compliance, reduce errors, and maintain quality standards.
- Bachelor’s degree in Business, Management, or related field (preferred).
- 1–3 years of experience in a supervisory or leadership role (Team Leader, Assistant Manager, or Operations Manager), preferably in BPO/shared services.
- Strong leadership and team management skills.
- Excellent communication and client relationship skills.
- Analytical, detail-oriented, and problem-solving mindset.
- Proficient in dashboards, reporting, and performance monitoring tools.
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