Mandarin Service Desk

18 hours ago


Pasay, Philippines J-K NETWORK SERVICES Full time

Company Profile: A global BPO firm providing technology-driven and business-oriented solutions to its clients. Position: Mandarin Service Desk (Blended U.S Account) Company Industry: Multinational Consulting Company Work Location: Pasay City Work Schedule: Shifting Schedule Salary: Php 90,000-Php 95,000 Work Set Up: On-site during probationary, Hybrid upon regularization BENEFITS: - 13th Month Pay - Sick leave & Vacation Leave - HMO - Government Mandated Benefits - Laptop provided REQUIREMENTS OF THE JOB: - Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English. - Open to under - Having experience in a Technical Help Desk is a big advantage. - Having experience in Customer Services. - Knowledgeable in supporting the following hardware and software: PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). RESPONSIBILITIES OF THE JOB APPLICATION: - Mandarin Service Desk is responsible for providing phone support to troubleshoot hardware, software, and network issues. - Applies understanding and knowledge of information systems products and services to assist users. - Investigate and resolve user questions and technical issues. - Coordinates referrals to appropriate technical, professional, or service personnel. - Prioritize and escalate issues following company procedures. RECRUITMENT PROCESS: - Paper Screening - HR Interview - Language Assessment - Final Interview - Job Offer


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