
Operations Team Lead
4 weeks ago
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
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Job DescriptionJob Requirements:
- College graduate of Computer Engineering, Information Technology, or any tech-related course (strictly required)
- More than 2 years of experience as a Team Leader in a BPO or similar environment
- Must have experience handling either an E-commerce or Technical Account
- Experience in managing a blended account (voice, chat, email, etc.)
- Strong leadership, coaching, and performance management skills
- Excellent communication and stakeholder management abilities
Qualifications:
- Bachelor’s degree in CEC, IT, or related technical courses
- At least 2+ years of TL experience with proven track record in people management
- Background in E-commerce or Technical support accounts
- Familiarity with blended operations and multi-channel support
- Strong problem-solving, organizational, and interpersonal skills
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