Client Success Manager

2 weeks ago

Cebu City, Philippines InsBOSS USA, Inc. Full time

Client Success Manager / Team Leader (WFH) The Client Success Manager is responsible for overseeing a specific team or group of individuals to ensure the successful completion of tasks, projects, or goals. The primary goal is to build strong, long-term relationships with clients by understanding their needs, addressing their concerns, and helping them achieve their desired outcomes. Responsibilities: Leadership and Team Management Team Monitoring Activities Team Development Team Management Client Management Daily Client Management Onboarding of New Clients Business Review Every Quarter (QBR) Handling Escalations and Problem Resolutions Training with Clients and VAs Reporting Monthly Business Review Quarterly Business Review End Of Week Qualifications: With at least 2 years of Experience in a BPO Industry as a Team Lead/Supervisor Client Facing Experience is a must B2B experience preferred but not required Insurance or general VA management experience is a plus. Knows how to formulate/navigate google sheet/excel, PowerPoint/slides Has excellent production, planning, negotiation and problem solving skills. Excellent leadership skills with the ability to manage others successfully to achieve outcomes. Ability to communicate and manage projects effectively in a matrixed work environment. Demonstrates creativity in process management and problem resolution. Ability to present self to clients, vendors/suppliers confidently and professionally. Strong record of achievement in the current position. Solid analytical skills. Results-oriented; solid work ethics. #J-18808-Ljbffr

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