Merchant Onboarding Analyst

3 weeks ago

Makati, Philippines Paynamics Technologies Inc. Full time

Overview

Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.

Job Title: Merchant Onboarding Analyst

Location: Makati, City

Job Type: Full-time

Work Set-up: Hybrid Set-up

At Paynamics, we empower businesses with seamless and secure payment solutions. We’re looking for a Merchant Onboarding Analyst to join our Merchant Service Delivery Team. This role is key to ensuring a smooth, compliant, and efficient onboarding journey for our merchants—helping them succeed on the Paynamics platform.

Responsibilities
  • Track and manage the entire merchant onboarding journey from lead to go-live.
  • Guide merchants and Sales Relationship Managers through the onboarding process.
  • Support technical setup of merchants and payment channels.
  • Collect and verify documents to meet KYC/KYB and compliance requirements.
  • Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
  • Monitor merchant activity to prevent churn and enhance satisfaction.
  • Maintain strong product knowledge and suggest service improvements.
  • Support ad-hoc business initiatives and ensure compliance with company standards.
Qualifications
  • Bachelor\'s degree in a business-related field.
  • At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
  • Proficient in MS Office; familiarity with CRM systems and onboarding tools.
  • Strong communication, problem-solving, and organizational skills.
  • High attention to detail, with the ability to work independently in a fast-paced environment.

By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.

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