Senior IT Operations Engineer

4 weeks ago

Taguig, Philippines HelloConnect Full time

Overview

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Role

Senior IT Operations Engineer — a proactive and experienced professional responsible for shaping the IT support landscape, providing strategic leadership, and hands-on technical expertise. You will lead a team, manage critical IT projects, and ensure systems run smoothly to support business operations.

Key Responsibilities
  • Team Leadership & Development: Provide direction for the Manila IT support team, set goals and expectations, manage schedules, conduct performance reviews, and mentor team members.
  • IT Project Management: Lead IT projects, including cost-saving initiatives, facilities upgrades, new office setups, and technology installations (e.g., video conferencing).
  • High-Level Support: Act as a point of escalation for complex issues and provide strategic support to Back Office and Operations Managers to align IT initiatives with business goals.
  • Operational Support: Provide coverage for the IT team during staffing shortages, ensuring 24/7 operational efficiency.
  • Documentation & Process Improvement: Ensure IT procedures, systems, and support processes are documented; identify and implement opportunities for process improvement and standardization.
Required Skills & Experience
  • Proven experience in a team lead or supervisory role.
  • Ability to manage a 24/7 operational team with a focus on positive behavior and tackling new challenges.
  • Knowledge of PEZA compliance for asset management.
  • Experience with Mobile Device Management (MDM) and JAMF profile creation.
  • Familiarity with PABX systems and infrastructure such as CCTV, biometrics, WiFi, and printers.
  • Experience with Google Workspace, Jira Atlassian, and Slack.
  • Willingness to work on-site shifts as needed.
  • A strong background in project management and ITIL is a plus.
Location & Employment
  • Pasay, National Capital Region, Philippines
  • Quezon City, National Capital Region, Philippines
  • Manila, National Capital Region, Philippines

Referrals increase your chances of interviewing at HelloConnect. Sign in to set job alerts for “Information Technology Operations Engineer” roles.

#J-18808-Ljbffr

  • Security Engineer Senior Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • [Upcoming Roles] Security Engineer Manager

    4 weeks ago

    Taguig, Philippines Google Operations Center Full time

    Upcoming Roles — Security Engineer Manager - Safe Browsing Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Note: This job posting is part of...

  • Senior System Engineer

    2 weeks ago

    Taguig, Philippines IT BY DESIGN Full time

    Overview Actively Hiring | Leadership & High-Impact Roles | New Jersey & Philippines We are seeking a highly skilled and experienced Advanced System Engineer (L2 Support) to join our team in Manila. In this role, you’ll be responsible for managing and supporting critical IT infrastructure, systems, and networks across multiple client environments....

  • L2 MSP Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱720,000 - ₱960,000 per year

    L2 MSP EngineerLocation: Bonifacio Global City, Taguig, Metro ManilaWork Setup: Full-time, OnsiteCompany: IT By Design Philippines, Inc.About the RoleWe are seeking a skilled Level 2 MSP Engineer to join our dynamic team at IT By Design Philippines Inc. Based in Bonifacio Global City, you'll be part of a fast-paced Managed Service Provider (MSP) environment,...

  • Security Engineering Lead

    13 hours ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱120,000 - ₱180,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe mission of Trust & Safety - Safe Browsing is to make the world's information safely accessible to...

  • Security Engineer Manager

    11 hours ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱1,500,000 - ₱3,000,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • Security Engineer Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • Senior IT Operations Engineer

    4 weeks ago

    Taguig, Philippines HelloConnect Inc. Full time

    About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • CloudOps Engineer

    4 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱960,000 - ₱1,200,000 per year

    Senior Cloud EngineerWe're looking for a Senior Cloud Engineer to lead and manage our Microsoft ecosystem — including Office 365, Azure AD, and Azure Cloud — while also leveraging experience in AWS environments. This role provides advanced technical support, drives cloud infrastructure excellence, and mentors our Help Desk team in delivering world-class...

  • Senior Software Engineer

    3 days ago

    Taguig, Philippines wesource Full time

    Software Engineer About the job : Senior Software Engineer (FullStack) – Hybrid – BGC – Taguig Work arrangement : Hybrid work, Mon to Fri, 3 times onsite per week – Shift: 9 AM to 6 PM Salary : Up to 150,000 PHP (based on experience) Qualifications At least 7 years of Software Engineering experience Proven leadership of a software development team...