Senior IT Operations Engineer

3 days ago

Taguig, Philippines HelloConnect Full time

Overview

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Role

Senior IT Operations Engineer — a proactive and experienced professional responsible for shaping the IT support landscape, providing strategic leadership, and hands-on technical expertise. You will lead a team, manage critical IT projects, and ensure systems run smoothly to support business operations.

Key Responsibilities
  • Team Leadership & Development: Provide direction for the Manila IT support team, set goals and expectations, manage schedules, conduct performance reviews, and mentor team members.
  • IT Project Management: Lead IT projects, including cost-saving initiatives, facilities upgrades, new office setups, and technology installations (e.g., video conferencing).
  • High-Level Support: Act as a point of escalation for complex issues and provide strategic support to Back Office and Operations Managers to align IT initiatives with business goals.
  • Operational Support: Provide coverage for the IT team during staffing shortages, ensuring 24/7 operational efficiency.
  • Documentation & Process Improvement: Ensure IT procedures, systems, and support processes are documented; identify and implement opportunities for process improvement and standardization.
Required Skills & Experience
  • Proven experience in a team lead or supervisory role.
  • Ability to manage a 24/7 operational team with a focus on positive behavior and tackling new challenges.
  • Knowledge of PEZA compliance for asset management.
  • Experience with Mobile Device Management (MDM) and JAMF profile creation.
  • Familiarity with PABX systems and infrastructure such as CCTV, biometrics, WiFi, and printers.
  • Experience with Google Workspace, Jira Atlassian, and Slack.
  • Willingness to work on-site shifts as needed.
  • A strong background in project management and ITIL is a plus.
Location & Employment
  • Pasay, National Capital Region, Philippines
  • Quezon City, National Capital Region, Philippines
  • Manila, National Capital Region, Philippines

Referrals increase your chances of interviewing at HelloConnect. Sign in to set job alerts for “Information Technology Operations Engineer” roles.

#J-18808-Ljbffr

  • Security Engineer Senior Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • [Upcoming Roles] Security Engineer Manager

    3 days ago

    Taguig, Philippines Google Operations Center Full time

    Upcoming Roles — Security Engineer Manager - Safe Browsing Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Note: This job posting is part of...

  • Tech Process Senior Associate

    7 days ago

    Taguig, Philippines Google Operations Center Full time

    Tech Process Senior Associate - Payments - Pay Ops Join to apply for the Tech Process Senior Associate - Payments - Pay Ops role at Google Operations Center Tech Process Senior Associate - Payments - Pay Ops 3 days ago Be among the first 25 applicants Join to apply for the Tech Process Senior Associate - Payments - Pay Ops role at Google Operations Center...

  • Security Engineer Manager

    3 hours ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱1,500,000 - ₱3,000,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • Security Engineer Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...

  • Senior IT Operations Engineer

    5 days ago

    Taguig, Philippines HelloConnect Inc. Full time

    About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Cloud Engineer

    7 days ago

    Taguig, Philippines IT BY DESIGN Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT BY DESIGN Actively Hiring | Leadership & High-Impact Roles | New Jersey & Philippines Department: Service Delivery Work Schedule: Full-time | Onsite | EST Hours Location: BGC, Philippines About the Role IT By Design is seeking a skilled and motivated...

  • IT Operations Engineer

    3 weeks ago

    Taguig, National Capital Region, Philippines Unicapital Full time

    OverviewIT Operations EngineerThe IT Operations Engineer will be responsible for managing and maintaining the organization's IT infrastructure, ensuring system reliability, security, and efficiency. This role will provide first-level support for hardware, network, systems, and applications while also assisting in deployments, troubleshooting, and security...

  • Engineering Operations Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines SM Supermalls Full time

    OverviewResponsible in the supervision of the mall's equipment operations in order to provide the necessary utilities for the operation of the mall. Involves planning and implementation of repairs, maintenance, and replacements of MEPFS equipment and the related systems for the safe and efficient operations of the mall. Ensures compliance of the Mall...

  • Senior DevOps Engineer

    7 days ago

    Taguig, Philippines Yondu, Inc. Full time

    Yondu, Inc. — Taguig, National Capital Region, Philippines Overview Senior DevOps Engineer role at Yondu, Inc. The Sr. DevOps Engineer leads and collaborates with software developers, system operators, and IT staff to manage code releases and design, plan, and test systems that integrate software development, testing, and operations. Responsibilities...