Duty Manager

2 days ago

Davao City, Philippines Seda Hotels Full time

Job Summary The Duty Manager – Front Office provides supervision, direction and leadership to all Front Office personnel under the guidance of the Asst. Front Office Manager in accordance with the objectives, performance and quality standards established by AyalaLand Hotels and Resorts. Duties & Responsibilities People Management Operational Processes Inspection Administration Safety and Security Guest Loyalty Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy. Identifies staff training requirements and service improvements areas. Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to Creates a positive and highly motivated working environment that promotes and develops teamwork. Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Is responsible for the smooth operation of the hotel. He/she will make decisions on all matters involving guest contact with hotel employees. In the absence of the Asst. Director of Rooms, he/she has full authority on all decisions. Maybe assigned to other duties in the Hotel as and when required by the business level. Inspects the lobby, Hotel’s public areas and the heart of house, taking corrective action where needed. Checks and verifies the “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded. Checks on High Balance Reports on the weekends and on Public Holidays. Ensures that no-show report is handed over to the Asst. Director of Rooms to review no-show charges the next day. Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift. Authorizes all rebates and paid-outs according to the limits set by Management. Ensures maximum safety of guests and employees during emergencies. The protection of the hotel’s interest must be of major concern to him/her. Is thoroughly familiar with available emergency services and the fastest way of obtaining them. Ensures that the environmental initiatives are adhered to in the section and participates in community activities and programs In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints. Qualifications Graduate of a Hotel Management course or a four-year related course. Computer Literate Multi-Skilled and Multi-tasked Individual 3-5 years working experience in an international hotel #J-18808-Ljbffr

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