Junior Service Desk Analyst

4 days ago

Mandaluyong, Philippines Holy Trinity University Full time

Join an international team as a Junior Service Desk Analyst providing first-level IT support and contributing to digital transformation initiatives.

Your Role

Here’s what you will be doing:

  • Provide first-level support by handling calls and emails, managing Incidents and Service Requests according to Helpdesk KPI objectives.
  • Participate in digital transformation activities, including enrichment of self-service systems, automation of routine tasks, and enhancement of service management tools.
  • Receive and log all user calls, keep users updated on progress and actions for Incidents and Problems, and communicate planned and short-term service changes.
  • Record and manage the lifecycle of all Incidents affecting Stolt users, escalate unresolved issues to second/third line support or vendors, and manage critical incidents to resolution.
  • Manage the service management system, maintaining data on service levels, customer and user information, support resources, and automations.
About You

The company is looking for:

  • Bachelor’s/College Degree in Computer Science or Information Technology.
  • Knowledge of ITIL concepts, Agile, DevOps, and prior IT service delivery experience in an end-user facing environment.
  • Technical expertise in networks, hardware, storage, operating systems, Windows 10, Citrix, mobile platforms, Office365, SharePoint, SCCM, and MFA.
  • Additional skills in JavaScript, HTML/CSS, and web design tools are a plus.
  • Proficiency in MS Office applications including Excel, PowerPoint, Outlook, and Visio.
  • Strong written and verbal communication skills, collaboration, problem-solving, and adaptability.
  • Proactive attitude, willingness to work shifting schedules including nights, holidays, and weekends, and ability to perform in a fast-paced, results-driven environment.
Benefits
  • Competitive pay, perks, and benefits package.
  • Hybrid work set-up.
Training & Development

Opportunities for personal growth within an international organization.

How to Apply
  • Submit your application online with an updated CV attached.
  • Qualified candidates will be invited for an initial assessment, including the Predictive Index test.
  • Successful candidates will proceed to a final interview with the Hiring Manager(s).
  • Click the "Apply on employer site" button on this page.

This job may close before the stated closing date. You are encouraged to apply as soon as possible

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