Senior Operations Manager
1 month ago
You will also guide our newbies in their A-bay training up to their nesting period.
In greater details, here are the tasks that you will be responsible for:
Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.
Facilitate training approach alignment and adherence to the Company's on-boarding, New Hire Training, and A-Bay playbook requirements.
Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay
Responsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.
Assesses training needs and learning styles.
Here are the qualifications that is nice to have:
Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred
This is to be profiled for a FINANCIAL CAMPAIGN.
Shifting Schedule / Onsite
Better if can start ASAP.
Job Types: Full-time, Permanent
Salary: Php139,000.00 - Php140,000.00 per month
Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Schedule:
8 hour shift
Flextime
Supplemental pay types:
13th month salary
Anniversary bonus
Bonus pay
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Tips
Yearly bonus
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