Supervisor, Customer Experience

3 weeks ago

Caloocan, Philippines Conduent Full time

Overview

Join to apply for the Supervisor, Customer Experience role at Conduent .

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments — creating exceptional outcomes for clients and the people who count on them. You have an opportunity to thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities
  • Assists others in achieving goals.
  • Broad technical expertise and industry knowledge.
  • Ability to manage hiring and termination actions and training for multiple employees.
  • Manages performance appraisals and pay reviews for team members.
  • Accountable for functional, operational, and program management.
  • Supervises daily tasks of the business, technical support and production teams.
  • Responsible for team results.
  • Works within established precedents and practices.
  • Evaluates and organizes information to solve problems and challenges.
  • Ability to work without supervision.
Qualifications / Skills
  • Comprehensive understanding of processes, procedures, systems, and concepts.
  • Ability to coordinate team efforts to achieve overall company and client goals.
  • Directly impacts the quality of services provided; supports and trains team members to impact end user experiences.
  • Provides supervision including coaching and quality checks to support associate progress.
  • Solves problems and evaluates possible solutions using past technical experience.
  • Strong communication skills to share ideas and information.
Leadership & Impact
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Outlines best practices for associate growth and improvement.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Directly impacts the quality of services provided and end user experiences.
Company & Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, service animal status, veteran status, citizenship status, genetic information, or any other protected status.

For US applicants: People with disabilities who need a reasonable accommodation to apply may request accommodation by submitting their request through the form, emailing , or reviewing Conduent's ADAAA Accommodation Policy.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Supervisor, Customer Experience

    2 weeks ago

    Caloocan, Philippines Conduent Full time

    Overview Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Experience Specialist

    2 days ago

    Caloocan, Philippines TalentPop App Full time

    Overview Customer Experience Specialist (E-commerce & Support Platforms) - Remote About TalentPop At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a...

  • Customer Experience Expert

    3 weeks ago

    Caloocan, Philippines Guesty Full time

    Overview Guesty is the all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. Guesty powers a suite of features and integrations with 150+ industry partners to enable property managers to deliver...

  • Marketing Supervisor

    3 weeks ago

    Caloocan, Philippines Exxel Prime Int'l Trading Inc. Full time

    On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Job Title: Marketing Supervisor Department: Marketing Location: Caloocan City Work Setup: On-site Employment Type: Full-time Job Summary: The Marketing Supervisor will lead and oversee the planning, execution, and monitoring of marketing campaigns and...

  • Philippines Customer Experience Specialist

    4 weeks ago

    Caloocan, Philippines Pela Full time

    Philippines Customer Experience Specialist Join to apply for the Philippines Customer Experience Specialist role at Pela Philippines Customer Experience Specialist 3 days ago Be among the first 25 applicants Join to apply for the Philippines Customer Experience Specialist role at Pela Get AI-powered advice on this job and more exclusive features....

  • Real Time Analyst

    3 weeks ago

    Caloocan, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service...

  • Area Sales Supervisor

    3 weeks ago

    Caloocan, Philippines Exxel Prime Int'l Trading Inc. Full time

    Overview The Area Sales Supervisor is responsible for managing and growing the sales performance of ORO Socks and OMG Cosmetics across designated provinces in South Luzon and North Luzon . This role oversees in-store execution, team supervision, account management, and area expansion to achieve sales targets and promote brand visibility. Job Title: Area...

  • Service Supervisor

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Toyota Balintawak, Inc. Full time ₱300,000 - ₱360,000 per year

    NOTE: Fill out application form at ; Open position is for Car Care CenterOur affiliate company, a premier car care center, is looking for a results-driven Service Supervisor to take full ownership of its service operations and play a key role in growing the business. Based at their modern facility in the EDSA Balintawak area, this role is critical for...

  • Food and Beverages Supervisor

    3 weeks ago

    Caloocan, Philippines Bebang Enterprise Inc. Full time

    Responsibilities With 2 years Store Supervisor Experience in a food industry Overseeing salespeople, cashiers, shelf stocks, and other employees. Managing finances and preparing an annual budget. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins. Implementing measures...

  • Store Supervisor

    1 week ago

    Caloocan City, National Capital Region, Philippines Metro Shoppers Group of Companies Full time $104,000 - $130,878 per year

    We're Hiring: Store SupervisorWe are looking for a Store Supervisor to help manage our daily store operations.Job Responsibilities:Supervise and guide store staff (cashiers, baggers, stockman, promodisers)Ensure smooth day-to-day operations of the storeMonitor sales, inventory, and staff performanceAssist in training new employeesProvide excellent customer...