Supervisor, Customer Experience

2 days ago


Caloocan, Philippines Conduent Full time

Overview

Join to apply for the Supervisor, Customer Experience role at Conduent .

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments — creating exceptional outcomes for clients and the people who count on them. You have an opportunity to thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities
  • Assists others in achieving goals.
  • Broad technical expertise and industry knowledge.
  • Ability to manage hiring and termination actions and training for multiple employees.
  • Manages performance appraisals and pay reviews for team members.
  • Accountable for functional, operational, and program management.
  • Supervises daily tasks of the business, technical support and production teams.
  • Responsible for team results.
  • Works within established precedents and practices.
  • Evaluates and organizes information to solve problems and challenges.
  • Ability to work without supervision.
Qualifications / Skills
  • Comprehensive understanding of processes, procedures, systems, and concepts.
  • Ability to coordinate team efforts to achieve overall company and client goals.
  • Directly impacts the quality of services provided; supports and trains team members to impact end user experiences.
  • Provides supervision including coaching and quality checks to support associate progress.
  • Solves problems and evaluates possible solutions using past technical experience.
  • Strong communication skills to share ideas and information.
Leadership & Impact
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Outlines best practices for associate growth and improvement.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Directly impacts the quality of services provided and end user experiences.
Company & Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, service animal status, veteran status, citizenship status, genetic information, or any other protected status.

For US applicants: People with disabilities who need a reasonable accommodation to apply may request accommodation by submitting their request through the form, emailing , or reviewing Conduent's ADAAA Accommodation Policy.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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