Customer Success, Senior Team Lead

1 day ago

Metro Manila Philippines Snappr Inc. Full time

Overview

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out. Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.

About the role: As a Senior Team Leader, you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide.

Responsibilities
  • Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts.
  • Recruit, train, and manage a team of Customer Success Specialists
  • Analyze the team's productivity and quality, and identify areas for improvement
  • Recommend and execute initiatives to improve the team's performance
  • Handle escalations and resolve our most challenging and complex problems
  • Manage special projects to help our most valuable customers and unlock growth
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
Qualifications
  • 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts.
  • Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews.
  • Excellent data and project management skills, with strong proficiency in spreadsheets.
  • Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders.
  • A "let's get it done" mindset.
  • Must be willing to report 100% onsite in Ortigas.
  • Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time)
Job benefits
  • Competitive salary
  • Transportation allowance provided
  • 20% night differential (if applicable)
  • Health Insurance (Day 1 HMO w/ dependents)
  • Free daily meals
  • Paid Time Off
  • Company Equity
About the team

Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.

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