Major Incident Manager

17 hours ago

Philippines Cognizant Full time
Overview

Role: Major Incident Manager

Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone who is a problem-solver, idea-maker and a high-energy individual. If you meet our background requirements and are looking for an opportunity to be rewarded for your skills and expertise, this is an ideal opportunity for you

Grade and Experience

Grade: Senior Associate/Manager

Experience Level: Minimum 7 - 15 years of Experience

Job Description

Job Description:

We have an opportunity for a Major Incident Manager within Group IT Service Delivery.

Group IT Service Delivery provides IT support for hardware, infrastructure, network and software platforms across the group. The department supports over 1,000 plus users and is the primary interface for all IT support.

Job specification
  • Lead, coordinate, influence and communicate with internal and external parties, including senior stakeholders, during major, significant and complex IT issues to achieve rapid Incident resolution and thus maximise service availability and minimise business disruption
  • Evaluate and assess available solutions within the Major Incident Management and authorise and recommend preferred options in order to recover service within SLA parameters and business requirements
  • Evaluate and review IT Problems in conjunction with IT Problem Management and influence and guide internal and external IT teams in order to avoid reoccurrence of incidents
  • Produce and communicate reporting on IT Major Incidents Problems to provide accurate and timely Management Information that informs decision making in line with Major Incident Management Policies Procedures and Service Level Agreements
  • Document, promote and update knowledge items on IT issues across internal and external teams to ensure consistency and efficiency through robust, accurate and relevant IT workarounds
  • Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager
Qualifications

Person specification

  • Meaningful relevant and demonstrable experience of IT (Major) Incident Management
  • Experience in a Retail (Energy) Services environment (desirable)
  • Experience of a multi-party operated IT Infrastructure environment
  • Broad operational experience of multi-platform technologies
Qualifications/other
  • Information Technology Infrastructure Library (ITIL) Foundation (essential)
  • Information Technology Infrastructure Library (ITIL) Service Operations (desirable)
  • Basic understanding of technology platforms: Infra (On-prem/Cloud), Network and Software platforms such as SAP and middleware.
About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Service Delivery Manager

    17 hours ago

    , Metro Manila, Philippines Amdocs Full time

    Service Delivery Manager (Major Incident Management) Amdocs is seeking a Service Delivery Manager (Major Incident Management) to join our team. Overview Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts aimed at achieving strategic business and interpersonal objectives with high...

  • Incident Manager

    17 hours ago

    , Metro Manila, Philippines TENTEN Partners Full time

    Overview Join us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations. You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will...

  • Incident and Problem Management Consultant

    17 hours ago

    , , Philippines Inchcape Digital Full time

    Incident and Problem Management Consultant Join to apply for the Incident and Problem Management Consultant role at Inchcape Digital . Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our diverse global team of...

  • Incident Lead

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines TRT Shared Services, OPC Full time $80,000 - $120,000 per year

    Job Title: Incident LeadKey Responsibilities:Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and...

  • Service Partner Incident Manager

    11 hours ago

    , Pampanga, Philippines TRT Solutions Limited Full time

    Job Description Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available. Primary Workflow Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction. Maintain positive...

  • Incident Response Specialist

    17 hours ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Incident Response Specialist role at QBE Insurance 1 month ago Be among the first 25 applicants Join to apply for the Incident Response Specialist role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeIncident Response Specialist, Group...

  • Incident Response Specialist

    18 hours ago

    , Metro Manila, Philippines Globant Full time

    Join to apply for the Incident Response Specialist role at Globant 1 day ago Be among the first 25 applicants Join to apply for the Incident Response Specialist role at Globant At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future....

  • Service Management Specialist

    17 hours ago

    , , Philippines Sun Life Financial Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Critical Incident, Change and Problem Lead

    11 hours ago

    , Metro Manila, Philippines Ciena Full time

    Overview Ciena is seeking a Critical Incident, Change and Problem Lead in the National Capital Region, Philippines. The role focuses on service restoration, problem resolution, and change management to drive operational excellence and improve service reliability. Responsibilities Lead critical incidents to restore services quickly and effectively, ensuring...

  • Senior Incident Response Analyst

    17 hours ago

    , , Philippines Mondelēz International Full time

    Overview Join to apply for the Senior Incident Response Analyst role at Mondelēz International . You work with the information security team as a competent and experienced information security and compliance leader. Responsibilities You will assess information security risks in line with internal policies and external best practices and determine...