Incident Manager

2 weeks ago

Metro Manila Philippines TENTEN PARTNERS PTE. LTD Full time
Join us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations. You will serve as the c entral point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid restoration of services, clear communication with stakeholders, and continuous improvement of incident management processes. Responsibilities

  • Act as the primary escalation point for major/critical incidents, ensuring rapid classification and response.

  • Lead real-time recovery efforts, including war room management and coordination across technical and support teams.

  • Ensure timely and transparent communication through internal updates, executive alerts, and incident status reporting.

  • Conduct detailed post-incident reviews, prepare incident reports, and initiate problem management when applicable.

  • Identify trends and root causes to drive proactive incident reduction and process improvements.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • 5–8 years of IT Service Management experience, with at least 3 years in Incident Management.

  • Solid understanding of ITIL practices, with a proven track record of handling critical incidents in enterprise environments.

  • Proficiency in incident tracking tools such as ServiceNow, Jira, or Remedy.

  • Strong communication and problem-solving skills with the ability to stay composed under pressure.

  • Effective stakeholder management, especially in time-sensitive, high-impact situations.

What’s On Offer

  • Competitive monthly compensation up to Php 350,000 per month

  • Generous bonus structure

  • Comprehensive medical insurance and healthcare coverage

  • The opportunity to work at a top-tier financial institution in a business-critical leadership role

  • Career growth in a forward-thinking IT organization with strong executive support

Interested in making a real impact? Apply now and send your cv to Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

#J-18808-Ljbffr

  • Incident Manager

    24 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Location: Taguig, National Capital Region Salary: ₱ - ₱ Company: Y OneSearch Incorporated Job Type: Full-time Posted: 1 day ago Job Description Job Summary: The Incident Manager (IMO) reports to the Head of the ESS-ITG-SMO-OD-IRD. Serves as the point of contact for all incidents of unplanned downtime/disruption of critical systems/applications of the...

  • Incident Manager

    2 weeks ago

    , Metro Manila, Philippines TENTEN Partners Full time

    Overview Join us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations. You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will...

  • Incident Management Analyst

    24 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Incident Management Analyst ATM Operations roles in Makati involve resolving technical issues, coordinating with various teams, and maintaining ATM network stability. These positions require strong analytical and problem‑solving skills and a solid understanding of ATM systems and operational procedures. Job opportunities are available for those...

  • Incident Manager

    4 days ago

    Manila, National Capital Region, Philippines TENTEN Partners Full time ₱4,200,000 per year

    Join us in partnership with a leading financial institution to hire anIncident Managerresponsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as thecentral point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid...

  • Incident Response Specialist

    2 weeks ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Incident Response Specialist role at QBE Insurance 1 month ago Be among the first 25 applicants Join to apply for the Incident Response Specialist role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeIncident Response Specialist, Group...

  • Major Incident Manager

    2 weeks ago

    , , Philippines Cognizant Full time

    Overview Role: Major Incident Manager Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone who is a problem-solver, idea-maker and a high-energy individual. If you meet our background requirements and are looking for an opportunity to be rewarded for your skills and expertise,...

  • Incident Response Specialist

    2 weeks ago

    , Metro Manila, Philippines Globant Full time

    Join to apply for the Incident Response Specialist role at Globant 1 day ago Be among the first 25 applicants Join to apply for the Incident Response Specialist role at Globant At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future....

  • Incident Response Engineer With Forensic Expertise

    1 day ago

    , Metro Manila, Philippines Buscojobs Full time

    Incident Response Engineer With Forensic Expertise To provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems per the firm's business objectives, regulatory requirements, and strategic goals. Must Haves: At least 4–5 years of relevant experience with a strong...

  • Incident Manager

    4 days ago

    Manila, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Qualification: Bachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldAt least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client,...

  • Critical Incident, Change And Problem Lead

    1 day ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description Critical Incident Change And Problem Lead Posted today Responsibilities Incident & Problem Management: Provides direction in end-to-end incident management, ensures SOPs are followed to restore IT services within SLA, maintains communications with key IT and business stakeholders, coordinates critical incidents, prepares incident reports, and...