Client Support Officer

1 week ago

Novaliches Metro Manila, Philippines Ascendens Asia Full time ₱150,000 - ₱250,000 per year

Department: Client Services and Relations (CSR) Department

Division: Information Systems and Services Division

Employment Type: Full-Time / Office-Based

Location: Novaliches, Quezon City

The CSR Support Officer provides front-line assistance to client schools and organizations using Ascendens Asia's Learning Management System (LMS) and School Management System (SMS). The role ensures timely resolution of client issues, accurate documentation of concerns, and coordination with the technical and development teams for system-related matters. The CSR Support Officer plays a key role in maintaining smooth client operations and delivering excellent customer experience.

Key Responsibilities
  • Serve as the primary contact for client inquiries, concerns, and support requests.
  • Monitor and manage support tickets through designated channels (email, chat, or helpdesk system).
  • Coordinate with system developers, quality assurance, and implementation teams to resolve client issues.
  • Perform client system checks, account management, and data verification as required.
  • Document client communications, issue logs, and system-related reports for monitoring.
  • Provide basic system guidance and walkthroughs to users as needed.
  • Support CSR and technical teams in onboarding new clients and implementing new system features.
  • Contribute to continuous improvement of client satisfaction through proactive communication and feedback collection.

Qualifications

Education:

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or related field.

Experience:

  • Experience in academic or school-related systems (LMS, SMS, ERP) is an advantage.
  • Open to fresh graduates.

Technical Skills:

  • Basic knowledge of database, system navigation, or administrative access functions.
  • Proficient in Microsoft Office.

Soft Skills:

  • Strong communication and interpersonal skills.
  • Excellent documentation and coordination ability.
  • Highly organized, detail-oriented, and can manage multiple client accounts simultaneously.
  • Demonstrates professionalism, empathy, and problem-solving under pressure.

Competencies
  • Client Orientation: Maintains professional and responsive client interactions.
  • Accountability: Takes responsibility for timely resolution and accurate reporting.
  • Collaboration: Works effectively with cross-functional teams (CSR, QA, Dev).
  • Adaptability: Quickly adjusts to system updates, new features, and client requests.
  • Continuous Learning: Willing to learn new platforms, tools, and support practices.

Work Environment
  • Primarily office-based.
  • May be required to provide after-hours support during scheduled system rollouts or events.

  • Client Support Officer

    60 minutes ago

    Ortigas, Metro Manila, Philippines Boutique Outsource Solutions Pty Ltd Full time ₱550,000 - ₱800,000 per year

    OverviewJoin a dynamic team supporting Australian mortgage operations As a Client Support Officer, you will play a critical role in the end-to-end mortgage process, working closely with clients, brokers, and lenders to ensure a seamless experience.Perks You'll Enjoy If Hired:Competitive salary package25 days of paid leaveHMO coverage from Day 1Travel and...

  • Marketing Officer

    2 weeks ago

    Novaliches, Metro Manila, Philippines St. Jerome School Full time ₱30,000 - ₱60,000 per year

    About the role As our Marketing Officer, you will play a crucial role in driving the marketing strategy and initiatives for St. Jerome School - a leading educational institution located in Novaliches, Quezon City, Metro Manila. In this full-time position, you will be responsible for implementing effective marketing campaigns that promote our school's...

  • Client Support Consultant

    60 minutes ago

    Manila, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for proactive and client-focused Client Support Executives/Sr. Client Support Executives to join our growing team in SEA. This role will act as the local point of contact for clients in the Philippines and play a key part in ensuring a smooth experience for users of ourdigital solutions. He/she will work closely with our internal teams in...

  • Client Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱180,000 - ₱360,000 per year

    About the role Join FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' as a Client Support Representative. In this full-time role, you will be the first point of contact for our clients, providing exceptional customer service and support. This is a great opportunity to kickstart your career in the Call Centre & Customer Service...

  • Client Support Specialist

    6 minutes ago

    Manila, National Capital Region, Philippines TransPerfect Full time $40,000 - $60,000 per year

     About the Role We're looking for a Client Support Specialist to join our growing support team. In this role, you'll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You'll work closely with colleagues across Product, Operations, and Sales to ensure that every client...

  • Client Support Specialist

    45 minutes ago

    Manila, National Capital Region, Philippines TransPerfect Full time ₱425,500 - ₱675,000 per year

    Job description  About the Role We're looking for a Client Support Specialist to join our growing support team. In this role, you'll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You'll work closely with colleagues across Product, Operations, and Sales to ensure that...

  • Client Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines BlueMatrix Full time $60,000 - $80,000 per year

    The Client Support Analyst acts as the initial point of contact for clients seeking assistance and oversees the initial triage, troubleshooting, escalation, and resolution of customer issues. This role involves engaging with clients to address inquiries regarding products and implemented solutions, as well as troubleshooting and resolving issues while...

  • Client Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines BlueMatrix Full time ₱400,000 - ₱600,000 per year

    The Client Support Analyst acts as the initial point of contact for clients seeking assistanceand oversees the initial triage, troubleshooting, escalation, and resolution of customer issues. This role involves engaging withclients to address inquiries regarding products and implemented solutions, as well as troubleshooting and resolving issues while...

  • Client Support Representative

    33 minutes ago

    Bonifacio Global, Metro Manila, Philippines HGS Offshore Staffing Solutions Full time ₱480,000 - ₱600,000 per year

    Job descriptionRole Overview:The role involves fostering client loyalty and strengthening long-lasting relationships to increase revenue. Additionally, it is essential to empower clients to independently navigate and effectively use our website. By ensuring clients are proficient in using our online platform, you enable them to explore products, make...

  • Sales Officer

    32 minutes ago

    Novaliches, Metro Manila, Philippines Robinsons Handyman Inc Full time ₱200,000 - ₱400,000 per year

    The position is in-charge of the following:Reaches sales goals and collecting accountsFocuses on selling tiles, sanitary wares, and other handyman supplies to existing and future clients.Presents products to sales accountsLooks for a new sales accountsDetermines the obstacles to be overcome and the help required to boost salesJob Qualifications:Candidate...