AVP, Client Relationship Manager

1 day ago

Manila, Philippines Marsh & McLennan Companies Full time

We are seeking a talented individual to join our Client Relationship Management team at Mercer Marsh Benefits. This role will be based in the Philippines and is a hybrid role requiring at least three days a week in the office. Responsibilities Administer, mentor, and oversee performance management for senior support level employees and junior professional employees. Coordinate the workload of team members and ensure the team is appropriately staffed to meet client needs. Strengthen effective long-term relationships with key client decision-makers and monitor changes within client organizations. Take a proactive approach to account management and service delivery, ensuring client needs are identified and met in line with agreed service standards. Recognize and capitalize on revenue generation and growth opportunities by developing additional business from existing portfolios and other sources. Implement successful account retention and defense strategies to ensure business is retained. Qualifications Proven experience in client relationship management or a similar role. Strong leadership skills with the ability to mentor and manage a team effectively. Excellent communication and interpersonal skills to build and maintain client relationships. What makes you stand out Experience in the insurance or benefits industry. Ability to navigate complex claim-related matters and assist in negotiations. A proactive mindset with a focus on business development and client satisfaction. Why join our team We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. #J-18808-Ljbffr

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