Service Operations Manager

4 weeks ago

Davao Region Philippines Aickman & Greene Full time

Service Operations Manager (Aftersales & Maintenance) Aickman & Greene The Service Operations Manager is responsible for leading and managing the aftersales service team handling equipment installed in more than 100 bakeshops across Mindanao. The role ensures efficient and timely delivery of warranty repairs, preventive maintenance, and post-warranty service while maximizing equipment reliability, minimizing downtime, and ensuring customer satisfaction. The role will oversee people, budgets, planning and scheduling, spare parts and equipment reliability, service quality KPIs, compliance and safety, and the use of a Maintenance Management System to drive operational excellence and continuous improvement. Education Bachelors Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field (Licensed Engineer preferred). Graduate studies, preferably related to Business Administration or Engineering, is an advantage. Experience At least 10 years of progressive experience, with 5+ years in a leadership role. Strong background in managing field service teams across multiple locations. Hands‑on experience with industrial equipment or any commercial kitchen equipment. Proven track record in overseeing warranty support, preventive maintenance programs, and long‑term service contracts. Technical Skills Experienced in Computerized Maintenance Management Systems (CMMS), planning and scheduling tools, and service reporting. Knowledge of troubleshooting, spare parts management, and service logistics. Strong understanding of maintenance best practices and industry service standards. Leadership & Management Demonstrated ability to lead, mentor, and develop technical teams. Strong background in budget management, forecasting, and cost control. Excellent communication skills for coordination with franchise owners and internal stakeholders. Strong problem‑solving, decision‑making, and organizational abilities. Other Requirements Willingness to travel extensively across Mindanao to oversee service operations. Valid drivers license (preferred, due to field supervision needs). Customer‑oriented mindset with commitment to quality service and operational excellence. Seniority level Executive Employment type Full‑time Job function Other Industries Human Resources Services #J-18808-Ljbffr

  • Operations Manager

    2 weeks ago

    , Davao Region, Philippines Awesome CX Full time

    Operations Manager for Awesome CX by Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Operations Manager for our Awesome CX by Transcom Davao site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client...

  • Operations Manager

    4 weeks ago

    , Davao Region, Philippines Creative Connections & Commons Inc. Full time

    Join to apply for the Operations Manager role at Creative Connections & Commons Inc. Location: Hybrid (Lanang, Davao City, Philippines) Type: Full-Time | Creative Connections & Commons, Inc. We are looking for an experienced Operations Manager with leadership skills and fluent Japanese to manage daily operations, coordinate key projects, and partner with our...

  • Operations Manager

    4 weeks ago

    , Davao Region, Philippines Creative Connections & Commons Inc. Full time

    Overview Location: Hybrid (Lanang, Davao City, Philippines) Type: Full-Time | Creative Connections & Commons, Inc. Are you an experienced Operations Manager with leadership skills and fluent Japanese? We are looking for a talented individual to take charge of our daily operations , coordinate key projects, and ensure smooth collaboration with our Japanese...

  • Service Operation Manager

    4 weeks ago

    , Davao del Sur, Philippines Trinitas Food Corporation Full time

    Job Description 1. Service Operations Management Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians. Ensure timely completion of installation, preventive maintenance, and repair activities. Implement standard operating procedures (SOPs) to maintain service quality and efficiency. Monitor...

  • Service Operations Manager

    3 weeks ago

    , Davao del Sur, Philippines Private Advertiser Full time

    Key Responsibilities 1. Service Operations Management Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians. Ensure timely completion of installation, preventive maintenance, and repair activities. Implement standard operating procedures (SOPs) to maintain service quality and efficiency....

  • Operations Manager

    4 weeks ago

    , Davao Region, Philippines Aickman & Greene Full time

    The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing...

  • Operation Manager

    4 weeks ago

    , Bicol Region, Philippines Private Advertiser Full time

    About the role Milaor Trading Corporation (MTC) is seeking an experienced Operation Manager to lead and oversee the efficient and effective operation of our warehousing and distribution facility in the Bicol Region. In this full-time role, you will be responsible for managing all aspects of our warehouse operations to ensure timely delivery of products to...

  • Service Operations Manager

    2 weeks ago

    Davao City, Davao, Philippines Unibakers Corporation Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities1. Service Operations ManagementSupervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.Ensure timely completion of installation, preventive maintenance, and repair activities.Implement standard operating procedures (SOPs) to maintain service quality and efficiency.Monitor...

  • Operations Specialist

    3 weeks ago

    , Davao Region, Philippines VGreen Full time

    Join the Green Movement with V-Green Philippines! Are you passionate about green technology and eager to contribute to the electric vehicle revolution in the Philippines? V-Green Philippines is expanding, and we’re looking for an EV Charging Station Operation Specialist to help power the future of mobility. What You’ll Be Doing: Manage the handover and...

  • Team Leader

    4 weeks ago

    , Davao Region, Philippines Talent Outsourcing Channel Solutions Full time

    What You'll Be Doing Manage and lead a team of customer service representatives, providing guidance, coaching and support to help them deliver outstanding service Monitor team performance, set and achieve targets, and implement strategies to drive continuous improvement Foster a positive, collaborative, and motivating work environment to keep your team...