Service Operations Manager

5 days ago

Davao Region Philippines Aickman & Greene Full time

Service Operations Manager (Aftersales & Maintenance) Aickman & Greene The Service Operations Manager is responsible for leading and managing the aftersales service team handling equipment installed in more than 100 bakeshops across Mindanao. The role ensures efficient and timely delivery of warranty repairs, preventive maintenance, and post-warranty service while maximizing equipment reliability, minimizing downtime, and ensuring customer satisfaction. The role will oversee people, budgets, planning and scheduling, spare parts and equipment reliability, service quality KPIs, compliance and safety, and the use of a Maintenance Management System to drive operational excellence and continuous improvement. Education Bachelors Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field (Licensed Engineer preferred). Graduate studies, preferably related to Business Administration or Engineering, is an advantage. Experience At least 10 years of progressive experience, with 5+ years in a leadership role. Strong background in managing field service teams across multiple locations. Hands‑on experience with industrial equipment or any commercial kitchen equipment. Proven track record in overseeing warranty support, preventive maintenance programs, and long‑term service contracts. Technical Skills Experienced in Computerized Maintenance Management Systems (CMMS), planning and scheduling tools, and service reporting. Knowledge of troubleshooting, spare parts management, and service logistics. Strong understanding of maintenance best practices and industry service standards. Leadership & Management Demonstrated ability to lead, mentor, and develop technical teams. Strong background in budget management, forecasting, and cost control. Excellent communication skills for coordination with franchise owners and internal stakeholders. Strong problem‑solving, decision‑making, and organizational abilities. Other Requirements Willingness to travel extensively across Mindanao to oversee service operations. Valid drivers license (preferred, due to field supervision needs). Customer‑oriented mindset with commitment to quality service and operational excellence. Seniority level Executive Employment type Full‑time Job function Other Industries Human Resources Services #J-18808-Ljbffr

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