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Service Operations Manager

4 weeks ago

Davao del Sur Philippines Private Advertiser Full time

Key Responsibilities 1. Service Operations Management Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians. Ensure timely completion of installation, preventive maintenance, and repair activities. Implement standard operating procedures (SOPs) to maintain service quality and efficiency. Monitor service KPIs such as turnaround time, response rate, and customer satisfaction. 2. Team Leadership & Development Lead, coach, and evaluate service technicians and coordinators. Conduct performance reviews and recommend training programs for skill enhancement. Foster a positive and collaborative work environment aligned with company values. 3. Customer Relationship Management Handle escalated client concerns and ensure prompt resolution. Build and maintain strong relationships with clients to promote trust and repeat business. Coordinate with the Sales and After-Sales departments to ensure seamless customer service. 4. Process Improvement & Reporting Identify and implement process improvements to enhance operational efficiency. Analyze service data and prepare regular reports on performance metrics. Oversee spare parts management, warranty claims, and service documentation. 5. Compliance & Safety Ensure all operations comply with company policies, safety regulations, and industry standards. Monitor field activities to ensure adherence to safety and quality protocols. Maintain accurate service records and ensure proper documentation for all transactions. #J-18808-Ljbffr