Call Center Agent

Call Center Agent - Alabang (Taguig/inq)

Location: Taguig, National Capital Region — Ingram Micro. Posted today.

Job Description

Description: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions, and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations. May provide assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods and explains practices, procedures and policies to reach agreement with others outside the job area.
• Provides administrative or technical support at a senior level. Proficient in the relevant competencies. May act as a lead or mentor.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Normally works independently within established procedures.
• Determines methods and procedures on new assignments. May be informal team leader.

Qualifications: College degree and minimum 3 years experience in the functional area. Has substantial understanding of the job and applies knowledge to complete a wide range of tasks. This is not a complete listing of duties; it’s a representation of the work you will be doing.

Associate II, Customer Support

Location: Taguig, National Capital Region — Ingram Micro. Posted today.

Job Description

Description: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems are typically routine but may require interpretation or deviation from standard procedures. Provides administrative or technical support at an intermediate level.
• Communicates information that requires explanation or interpretation. Works on semi-routine assignments with occasional deviation from accepted practice.
• College degree and 3 years of general experience or 2 years functional experience.

Other locations listed: Makati, Makati City, Makati/BPO; Postings show multiple similar roles (Customer Support, E-commerce, Amazon-related). Each listing includes standard responsibilities and qualifications as above.

Sample Role: Customer Support Associate (Makati)

Location: Makati, National Capital Region — Confidential. Posted today.

Job Description

Responsibilities include:

• Phone or live chat shift; help customers by understanding queries and providing solutions
• Search Knowledgebase/FAQ for relevant information
• Communicate with Operations or KYC teams via internal ticketing system; escalate tickets when needed
• Attend coaching sessions and client-improvement trainings

Qualifications:

• Customer service experience in BPO; at least 6 months
• Strong English skills; ability to multi-task; fast-paced environment
• Problem-solving mindset and attention to detail
• Basic computer skills; typing speed around 40 WPM
• Filipino resident

Location details: Ayala Ave., Makati City; set alert options and job alerts available.

SetSchedule – Customer Success/Support Roles

Location: Makati and remote possibilities. Posted today.

Description: SetSchedule is seeking a Customer Success Consultant to ensure customers (realtors) are satisfied with our product and services 24/7. Roles include supervising User Experience Team, resolving customer complaints, and ensuring quality standards. Benefits include health insurance, paid training, work-from-home options, and 8-hour shifts. Requires 5+ years experience in tech support/lead roles, and workstation requirements (PC/laptop, i3+, 8GB RAM, noise-canceling headset, 25 Mbps wired internet).

Salary: $7/hour; benefits and career development opportunities provided.

Other Listings

Customer Support Representative (Amazon) – Makati: 25,000 to 40,000 PHP, night shifts, English fluency, 3 years customer service preferred.

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