Service Level Manager

2 weeks ago

Taguig, Philippines GCash Full time

Overview GCash, Taguig, National Capital Region, Philippines Join to apply for the Service Level Manager role at GCash . Get AI-powered advice on this job and more exclusive features. Join the G Nation today and help make Filipinos’ lives better through innovative FinTech solutions. Responsibilities Develop and maintain strong working relationships with key internal and external stakeholders, including Service Leads, Account Leads, Commercial Leads, Operational Capability teams, customers and suppliers. Negotiate, agree, design, manage and maintain SLAs and associated credit structures as required. Negotiate, agree, design, manage and maintain OLAs or OSPs as required. Proactively manage service levels, with a focus on preventing failures and taking swift corrective actions when necessary. Develop and manage Corrective Action Plans with Service Providers, as necessary. Work with Change Managers to understand the Service Level Management requirements for proposed new services and changes. Be responsible for Daily, Weekly, and Monthly Service Review processes, ensuring they are run effectively. Accountable for all aspects of Service Provider(s) Performance Management, including tracking escalated issues and disputes. Drive continual improvement with Service Providers to ensure value and benefits from the relationships and contracts. Communicate major incidents or problems affecting service availability to stakeholders, including senior management. What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Dynamic and highly collaborative team culture Competitive and flexible compensation and benefits package Seniority level Entry level Employment type Full-time Job function Other Referrals increase your chances of interviewing at GCash. Locations / Nearby roles Makati, National Capital Region, Philippines Manila, National Capital Region, Philippines Taguig, National Capital Region, Philippines #J-18808-Ljbffr

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