ITIL Service Manager

2 weeks ago

Taguig, Philippines Panoptik Global Full time

Join to apply for the ITIL Service Manager role at Panoptik Global We are seeking an experienced ITIL Service Manager with 5-10 years of expertise in IT service management to join our dynamic team in the Philippines. The ideal candidate will have a strong background in ITIL practices and a proven track record of managing IT services effectively. This role requires a strategic thinker with excellent leadership skills, capable of driving service excellence and continuous improvement within the organization. Responsibilities Manage and oversee the IT Service Management (ITSM) processes in alignment with ITIL best practices. Ensure continuous improvement of IT services and processes to enhance service quality and efficiency. Coordinate with various departments to ensure effective incident, problem, and change management processes are followed. Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure service performance. Facilitate service reviews with stakeholders to ensure services are meeting business needs and expectations. Lead and mentor IT service management teams to foster a culture of service excellence and accountability. Implement and manage ITIL frameworks and methodologies across the organization. Conduct training and awareness programs on ITIL processes and best practices for IT staff. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL v3/v4 certification is mandatory, with additional certifications (e.g., ISO/IEC 20000, COBIT) being an advantage. Minimum of 5-10 years of experience in IT service management or a related field, preferably in a managerial role. Strong understanding of ITIL processes including incident management, problem management, change management, and service level management. Proficient in using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Excellent analytical and problem‑solving skills with a focus on process improvement. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Ability to manage multiple projects and priorities in a fast‑paced environment. Seniority level Executive Employment type Full-time Job function Information Technology Human Resources Services #J-18808-Ljbffr

  • Service Delivery Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time ₱840,000 per year

    Overview:We are seeking a detail-oriented and strategic Service Delivery Manager (IT Asset Management) to lead and optimize the end-to-end lifecycle of IT assets across the organization. The role is responsible for ensuring efficient asset utilization, compliance with company and regulatory standards, and alignment of IT asset management (ITAM) practices...

  • Service Desk Analyst

    3 days ago

    Taguig, Philippines Eastvantage Full time

    About the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...

  • Service Level Management Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱1,500,000 - ₱2,500,000 per year

    Must-Have10-12 years of experience in defining, documenting and implementing Service Level Management FrameworkExcellent SLA definition and implementation experience in a SIAM environmentUnderstanding of identifying business services and setting up Business Outcomes and Business SLAsExcellent documentation skillsExcellent Verbal & Written communication...

  • Service Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,200,000 - ₱2,400,000 per year

    Description10-15 years' experience in a similar role within the financial industry and complex international environmentFamiliarity with reporting software, ITSM tools like ServiceNow, and diagramming and project management software is strongly preferredITIL and/or PMP certified would be a preferredAbility to think out of the box, solve problems, encourage...

  • Knowledgebase Manager

    3 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Knowledgebase Manager - Financial Service Desk About the job Knowledgebase Manager - Financial Service Desk TASQ is currently seeking a Knowledgebase Manager for the Financial Service Desk in Taguig. The pre-screening interview will be conducted via phone. Position Overview: Knowledgebase Manager - Service Desk Financial (Taguig) Work Setup: Onsite (BGC...

  • Service Desk Manager

    3 weeks ago

    Taguig, Philippines ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • IT Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱60,000 - ₱120,000 per year

    Role OverviewThe Branch Operations Manager (Manila) oversees daily operations of Service Support Teams delivering Managed Services and branded offerings (e.g., AAPTBC).The role supports Business Unit Heads and Line Managers to ensure teams:Follow operational policies, processes, and standardsDeliver services within SLAs and ITIL frameworksMaintain high...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Peak Credit Limited Full time ₱80,000 - ₱140,000 per year

    / RequirementsJob Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and Pasig / 100% RTOWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsRequirementsExperience in handling multilingual• At least 2 years as a manager• Solid experience handling BPO...

  • Information Technology Service Desk Team Lead

    2 weeks ago

    Taguig, Philippines Tata Consultancy Services Full time

    Information Technology Service Desk Team Lead Direct message the job poster from Tata Consultancy Services Job Overview The IT Service Desk Lead will be responsible for overseeing the day‑to‑day operations of the IT Service Desk team, ensuring high‑quality support and service delivery across the organization. This role requires strong leadership,...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines FMC SWITZERLAND II GMBH, MANILA ROHQ Full time ₱600,000 - ₱1,200,000 per year

    SERVICE DESK MANAGERAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to...