Account Manager

Position Title: Account Manager (Recruitment & Sales Enablement) Work Set-up: Onsite, Congressional Avenue, Quezon CityWork Hours: Mondays–Fridays, 9 AM–6 PM Job Summary We are seeking a high-performing and experienced Account Manager to lead recruitment operations and sales enablement initiatives for a growing organization. This hybrid role is responsible for two critical pillars of success: Recruitment Account Management – ensuring the operational excellence of both the Volume Recruitment Team and the Technical Recruitment Team Sales Enablement – developing strategies, tools, and insights that enhance the effectiveness and productivity of the Sales Team . The ideal candidate combines strong recruitment management experience with a commercial mindset and the ability to build cross-functional alignment between recruitment delivery and sales growth. This is a strategic individual contributor role with leadership growth potential based on performance and initiative. Why Join Us Strategic Role: Shape recruitment and sales processes with measurable business impact. Growth-Oriented Culture: Opportunities to advance into leadership and cross-functional roles. Collaborative Environment: Work closely with executives, sales leaders, and recruitment managers to drive results. Meaningful Impact: Be at the center of both talent delivery and business development strategy. Key Responsibilities 1. Recruitment Account Management Operational Leadership & Delivery Excellence Oversee recruitment operations across multiple accounts, ensuring delivery timelines, quality standards, and client expectations are consistently met. Conduct in-depth briefings and calibration meetings with team leads to align on role requirements and strategic sourcing approaches. Monitor recruitment funnel metrics, identify bottlenecks, and implement data-driven solutions to improve throughput and hire quality. Partner with the Recruitment Team Leads to design sourcing strategies for high-volume and niche technical roles. Conduct quality reviews of candidate endorsements and hiring reports to ensure client satisfaction and compliance. Lead continuous improvement initiatives, including recruiter upskilling, process optimization, and automation opportunities. Deliver periodic performance updates and business insights to senior management and key clients. Client Relationship Management Serve as the primary point of contact for client communications, ensuring proactive engagement and transparent reporting. Manage client expectations on recruitment pipeline progress, candidate quality, and hiring outcomes. Coordinate and resolve operational concerns, ramp-up updates, and hiring schedule changes in partnership with internal teams. Represent the company in client calibrations, vendor summits, and performance reviews, fostering long-term partnerships. 2. Sales Enablement Collaborate with the Sales Leadership Team to design and execute enablement strategies that drive lead conversion and account growth. Develop sales materials such as proposals, pitch decks, case studies, and client capability overviews that strengthen the sales narrative. Analyze sales data and recruitment capacity reports to identify opportunities for cross-selling, upselling, and client expansion. Standardize sales enablement processes including CRM data management, pipeline tracking, and reporting dashboards. Support sales planning through performance insights, market research, and competitive intelligence. Facilitate regular alignment sessions between Sales and Recruitment teams to synchronize capacity with business opportunities. Track and report sales enablement KPIs to measure adoption, efficiency, and revenue contribution. Key Qualifications Bachelor’s degree in Business Administration, Psychology, Human Resources, Marketing, or related field. 3–5+ years of combined experience in recruitment operations, client/account management, or sales enablement (BPO, RPO, or staffing industry experience preferred). Proven track record in managing recruitment delivery or client-facing recruitment accounts. Experience in supporting or building sales enablement functions (content creation, sales process optimization, or CRM management). Strong analytical and reporting skills; comfortable working with data to drive insights and decision-making. Excellent communication, stakeholder management, and presentation abilities. Demonstrated leadership maturity, accountability, and strategic thinking. Soft Skills Strategic Mindset: Sees the big picture and connects recruitment outcomes to business growth. Operational Excellence: Skilled at designing and optimizing workflows for efficiency and scale. Client-Centricity: Builds trust and credibility through proactive, solutions-oriented communication. Collaboration & Influence: Works effectively across departments to align objectives and deliver results. Adaptability: Navigates ambiguity with confidence and agility. Leadership Potential: Exhibits initiative, decision-making confidence, and readiness for expanded responsibilities. #J-18808-Ljbffr