Product Automation Support Specialist

Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. We started with a goal to create a different breed of Business Processing Outsourcing (BPO). We focus on growth for our partners through a culture of constant motion, embracing new technologies, readiness to handle challenges, and consistency in an ever-changing world. What We Offer At TaskUs, we prioritize employees’ well-being by offering competitive salaries and comprehensive benefits. Our People First culture is supported by departments including Total Rewards, Wellness, HR, and Diversity. We maintain an inclusive environment and encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team to experience our dedication to People First. Responsibilities Assist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items. Conduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology. Review performance metrics to identify areas for potential automation improvement. Observe Teammate process workflows and identify opportunities for technology to drive business value and innovation. Document and quantify challenges and solutions. Assist in the collection, analysis, and reporting of data post-implementation. Track progress and provide regular updates to the Product Automation team and stakeholders. Maintain and organize documentation, ensuring accuracy and accessibility. Ensure data integrity and accuracy in project reports and presentations. Facilitate clear and effective communication among team members, stakeholders, and external partners. So, do you have what it takes to be a Product Automation Support Specialist? Qualifications At least one (1) year of relevant Team Leader or comparable experience in an outsourcing or similar company. Technical know-how. Previous experience working in phone, email, and live chat customer support roles. Familiarity with e-Commerce, Zendesk, or other CRM tools. Flexibility and willingness to work on different shifts. Strong organizational and multitasking skills with attention to detail. Excellent written and verbal communication skills. Proficiency in G Suite applications. Basic understanding of AI and technologies is a plus. Ability to work collaboratively in a fast-paced, dynamic environment. Strong problem-solving skills and a proactive approach to task management. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure you are communicating with only authorized TaskUs recruiters. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . #J-18808-Ljbffr