Air Logistics Customer Care Specialist

5 days ago


Southern Manila District, Philippines Kuehne + Nagel (PH) Full time

Add expected salary to your profile for insights You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. What we would like you to bring To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the FieldSales + Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro‑active advisory + consulting to drive customer excellence. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision‑making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges. To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes. To prepare, review + refine customer reports. What's in it for you Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success. You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for. Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Specialist? Do you have freight forwarding experience? Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Fredrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has with approximately 76,000 employees at some 1,300 locations in over 100 countries. The Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value‑added segments such as IT‑based integrated logistics solutions. Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider Worldwide network of warehouse and distribution facilities Number 1 global lead logistics provider Road & Rail Logistics: European Top 6 provider We provide logistics services to virtually all key industry sectors including: Aerospace, Automotive, FMCG, High Tech, Oil & Gas Logistics, Retail What can I earn as a Customer Care Specialist #J-18808-Ljbffr



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