ServiceNow Developer- Infosys

2 weeks ago

Quezon City, Philippines Infosys Full time

Role & responsibilities

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

  • Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
  • Perform development and configuration of areas including Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
  • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
  • Integrations knowledge using REST, SOAP.
  • Hands-on Experience on Service Portal.
  • Hands-on Experience on Performance Analytics.
  • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements.
  • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
  • Define complex application development administration and programming standards.
  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
  • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
  • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage.
  • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs.
  • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
  • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.
  • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
  • If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you

Technical and Professional Requirements: Primary skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow, Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD, Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred candidate profile: Technology->Infra_ToolAdministration-ITSM->ServiceNow

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