Senior Developer ServiceNow

1 week ago

Quezon City, Philippines Risewave Consulting, Inc. Full time

This position will formulate and implement solutions for ServiceNow requirement. The incumbent will also provide support (ServiceNow changes, requests, incidents) and configuration. MAIN DUTIES ServiceNow Development & Configuration Collaborate with teams to gather detailed requirements for new features or changes. Analyze current system capabilities and identify improvements or gaps. Configure and update ServiceNow workflows and settings to meet business needs. Conduct testing to ensure accuracy and performance of updates. ServiceNow Support & Maintenance Investigate and resolve reported issues by replicating problems and implementing long-term solutions. Review and fulfill user requests, ensuring feasibility and efficiency. Track and report resolution progress in line with service level agreements (SLAs). Coordinate with vendors and internal contacts to identify and fix process issues. Work closely with users to solve problems and suggest improvements. ADDITIONAL FUNCTIONS Keep up to date on the latest industry trends in ServiceNow Any additional tasks as the need arises. EDUCATIONAL BACKGROUND Graduate of 4- or 5-year course, Computer Science or Computer Engineering Certifications (ITIL v3, ServiceNow System Administration/Development) are a plus WORK EXPERIENCE OR TRAINING Software development experience in any platform (Web, Mobile, Desktop) for at least seven (7) years. At least four (4) years relevant experience in ServiceNow solution design and implementation. Four (4) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting). ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows. A track record of being part of a team implementing the assigned system to end users. Experience with web service integration (API, SOAP, REST, JSON, XML). Experience with Agile/Scrum methodology. Knowledge of IT service management. Familiar with LDAP, MS Active Directory Experience in professional people management / technical thought leadership an advantage. Prior leadership experience an advantage. SKILLS AND ABILITIES Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation). Excellent communication and writing skills Time management skills / Can work with minimum supervision Data Analysis, Organization and Reporting skills Quality Conscious (Superior attention to details) Ability to multi-task Planning, Scoping and Organizing Problem solving skill / Analytical skills OTHER WORK CONDITIONS Work time: 2 pm to 11 pm Manila Observe US holidays Extended work time where required #J-18808-Ljbffr

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