
Customer Service Representative- Hybrid setup
5 days ago
Client Profile:
A Digital IT company that was build year 2001 and they are now operating for almost 25 years in the
industry. The company provide newest and innovated solutions through platforms and digital tools.
The company
Position: Customer Service Representative
Industry: IT company
Location: Cebu IT Park, Cebu City, Cebu
Salary: Php 20,000 – Php 25,000
Schedule: Mondays- Fridays (midshift/nightshift)
Work Set up: Onsite
Benefits:
Government mandated Benefits
HMO
13 th month pay
Leave credits
other will be discuss upon job offer
Job Requirements:
Bachelor’s degree in Business management or any related
open for high-school or undergraduates
With at least 6- 1 year of work experience in Customer Service
Amenable to work in Cebu IT Park, Cebu City, Cebu
Can start As soon as possible is a big plus.
Job Responsibilities:
Handle inbound and outbound customer interactions via calls, chats, and emails
Respond to billing, domain, email, hosting, and website-related queries with professionalism,
empathy, and efficiency
Troubleshoot technical issues and provide effective, timely solutions
Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
Collect and relay customer feedback on products, services, and support experience
Recruitment Process:
Initial interview (Online)
assessment (face to face)
Final interview (face to face)
JOB OFFER
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