CSR - Cebu City (hybrid setup)
2 weeks ago
Position: Customer Service Representative - Accounting (Hybrid) | Cebu
Work Setup: Hybrid (onsite only 3 times a week)
Location: Cebu
Why Apply?
Hybrid Work Arrangement (only 3 days onsite weekly)
Quarterly Performance Incentives
HMO Coverage starting Day 1, plus 2 Free Dependents
Comprehensive Life Insurance
20% Night Differential Pay
Vacation and Sick Leave Credits
Birthday and Bereavement Leave Credits
Responsibilities:
Respond promptly and professionally to customer inquiries via the products ticketing system
Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
Work closely with team members to provide effective solutions and ensure high customer satisfaction
Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption
Requirements:
Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
Proficient in English, both spoken and written
Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
Willing to work night shifts and flexible schedules
Open to working in a hybrid setup in Cebu (3 times per week onsite)
Must have a stable internet connection at home
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