Customer Service Representative

4 weeks ago


Cebu City, Philippines J-K Network Full time

Client Profile: Over 25 years of experience in leading and providing excellent solutions in digital platform. Presenting AI powered product designed to attract and meet the needs of the businesses.

Position: Customer Service Representative
Industry: IT Company
Salary: Php20,000 – Php25,000
Location: Cebu IT Park, Cebu, City
Schedule: Monday – Friday (Nightshift)
Work Set up: Work on site/Hybrid

Benefits:
✨ Government mandated Benefits
✨ HMO
✨ 13th month pay
✨ Vacation Leave Credits
✨ Leave Credits

Job Requirements:
✨ Bachelor’s Degree Holder
✨ Open for undergraduates
✨ At least 6 months working experience in customer service representative role
✨ Experience working with same industry is advantage
✨Amenable to work as soon as possible

Job Responsibilities:
✨ Handling inbound and outbound calls, messages and email
✨Develop and maintain high customer satisfaction.
✨ Upselling and recommending products and services
✨Responsible for responding with issues and manage escalations by coordinating Team Leads
✨Collaborating with internal teams regarding with policies, products and services

Recruitment Process:
✨ Initial interview - Online
✨2nd Interview- Face to Face
✨ Final interview – Face to Face
✨ JOB OFFER



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