Mandarin Client Advisor

5 days ago

Manila, Philippines J-K Network Services Full time

Company Profile: Italian Luxury Brand of Watches and Perfumes. Be part of one of the most glamorous names in luxury timepieces, with exclusive boutiques located in prestigious hotels and high-end shopping malls. We are currently looking for Brand Ambassadors / Brand Sales Associates to represent our brand, promote our products, and assist Chinese clientele with inquiries and purchases.

Position: Mandarin Client Advisor
Company Industry: Luxury Brand Industry
Work Location: Makati City
Work Schedule: Shifting Schedule (Dayshift & Midshift-Mall hours)
Salary: Negotiable
Work Set Up: Work On-site

BENEFITS:
- Incentives
- Commission
- 13th Month Pay
- HMO with 3 dependents
- Government-mandated benefits

REQUIREMENTS OF THE JOB:
- Open to Filipino and Filipino-Chinese applicants who can speak conversational Mandarin and effectively communicate with Chinese customers.
- Can speak English and Tagalog.
- Holds a Bachelor’s degree in any field.
- Knowledgeable in luxury retail and sales techniques.
- Demonstrates strong interpersonal and communication skills.
- Thrives in a collaborative, team-oriented environment.
- Shows excellent organizational abilities and a willingness to learn.
- Proactive, motivated, and results-driven.

RESPONSIBILITIES OF THE JOB APPLICATION:
- Welcome all clients and provide exceptional service for every visit or inquiry.
- Understand client needs, offer personalized recommendations, and introduce them to the brand.
- Build and maintain strong client relationships while attracting new customers.
- Manage the full sales process, ensuring a premium shopping experience.
- Support store targets and service KPIs.
- Record client information for CRM and follow-up activities.
- Handle after-sales services, including repairs and customer updates.
- Ensure store cleanliness and product displays meet brand standards.
- Follow all sales, security, and operational procedures.
- Participate in ongoing training to enhance product and brand knowledge.

RECRUITMENT PROCESS
- Paper Screening
- Interview with the HR Manager
- Second-level Interview with Store Manager
- Final Interview with Commercial Manager (optional)
- Job Offer

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