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BPO QA Manager

4 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
About the job: QA Manager - Travel (Cebu) | Onsite
Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest days: 24x7

Educational Requirement: 2nd year completed / College Graduate

Work Experience:

3 to 4 years experience as a QA Manager in a travel account/Telco Voice account
Has understanding of quality methodologies (Lean six sigma, Kaizen, etc.).
Direct client management experience
No to retail or healthcare LOB experience
Responsibilities:

Developing and Implementing Quality Systems: Establishing and enforcing quality standards, procedures, and systems for products or services.
Monitoring and Auditing: Regularly monitoring processes, conducting audits, and verifying compliance with quality standards and operational guidelines.
Data Analysis and Improvement: Analyzing data to identify trends, bottlenecks, and areas for improvement, and developing strategies to enhance efficiency and customer satisfaction.
Collaboration and Communication: Working with cross-functional teams to address quality issues, implement corrective actions, and share best practices.