QA Manager

4 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays:24x7

Educational Requirement:2nd year completed / College Graduate

Work Experience:

  • 3 to4 years experience as a QA Manager in a travel account/Telco Voice account
  • Has understanding of quality methodologies (Lean six sigma, Kaizen, etc)
  • Direct client management experience
  • No to retail or healthcare LOB experience

Responsibilities:

  • Developing and Implementing Quality Systems:Establishing and enforcing quality standards, procedures, and systems for products or services.
  • Monitoring and Auditing:Regularly monitoring processes, conducting audits, and verifying compliance with quality standards and operational guidelines.
  • Data Analysis and Improvement:Analyzing data to identify trends, bottlenecks, and areas for improvement, and developing strategies to enhance efficiency and customer satisfaction.
  • Collaboration and Communication:Working with cross-functional teams to address quality issues, implement corrective actions, and share best practices.
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