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Application Engineering Head
3 hours ago
Are you a seasoned engineer with strong leadership skills and a passion for technical excellence? We’re looking for an Application Engineering Head to lead our Application Engineering team and serve as the technical backbone of our pre-sales and technical validation processes. In this role, you will ensure accurate technical solutions, seamless collaboration with Sales, and high-quality proposals that support business growth and customer satisfaction.
Key Responsibilities
Team Leadership and Management
• Lead, manage, and mentor the Application Engineering team to deliver high-quality technical support.
• Supervise daily activities, set clear performance goals, and conduct regular evaluations to support professional development.
• Promote a culture of accountability, technical excellence, and service orientation.
Technical Review and Proposal Management
• Oversee the review of customer specifications, equipment sizing, and selection to ensure compliance with technical requirements.
• Approve final technical proposals, drawings, and documentation prior to submission or sales order processing.
• Ensure all proposals meet company standards, customer expectations, and industry regulations.
Pre-Sales and Technical Support
• Act as the primary technical escalation point for complex applications, critical proposals, and project challenges.
• Support pre-sales activities including advanced technical presentations, product briefings, and site visits as required.
• Provide expert guidance during tenders, technical clarifications, and client discussions.
Cross-Functional and Vendor Coordination
• Collaborate closely with Sales, Operations, Procurement, and external vendors to ensure accurate technical data, pricing, and lead times.
• Align application engineering strategies with overall sales and operational objectives.
Order Validation and Accuracy
• Oversee the review and validation of sales orders to ensure technical and commercial accuracy before release to Operations or Procurement.
• Establish strong approval checkpoints to minimize errors, rework, and delays.
Process Improvement and Standardization
• Develop and implement standardized processes for proposal preparation, order validation, and documentation control.
• Recommend and support the use of tools, templates, and systems to improve efficiency and reduce turnaround time.
Performance Monitoring and Reporting
• Monitor team workload, productivity, and proposal timelines to ensure timely responses to sales support requests.
• Track performance metrics and ensure a consistently high level of internal and external customer satisfaction.
Support Growth and Innovation
• Contribute technical insights to product development, market analysis, and innovation initiatives.
• Continuously improve engineering solutions to support company growth and competitiveness.
