Mid Application Support Specialist_Hybrid_BGC Taguig_Up to 100k

2 days ago

Taguig, Philippines weSource Management Consultancy Firm Full time

We are urgently hiring for a Mid Application Support Specialist. This is a hybrid work set-up, with 3 times onsite per week in BGC Taguig Work schedule is Mid Shift, Monday to Friday Salary is up to 100K based on experience At least 5 years of Application Support Specialist Experience Preferred Qualifications: Strong SQL scripting, RDBMS, Joins, SQL queries, functions and proceduresMust have CI/CD tools experience (Jenkins, Git, etc)Must have cloud infrastructure experience, preferably AWSMust have experience in ITIL process change management, incident management Required Skills and Experience: Proficient in working on relational databases(preferably Microsoft SQL Server)Experience in cloud services, preferably AWSExperience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)Knowledge in programming languages, Java and Python is a plusExperience with incident and problem managementExperience in using ServiceNow, Jira, Confluence, or other similar toolsGood understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.Strong in agile delivery, with release management experience and engineering exposureProven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail. Key Responsibilities: Ensure smooth business application service operations by resolving issues in a timely manner.Facilitate smooth transition of application features from development to production environments.Actively develop continuous improvement initiatives and optimization of business application service operations.Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.Effectively communicate to stakeholders as part of incident/problem management.Manage escalations related to operational topics.

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