Account/Process Trainer

21 hours ago

Angeles, Philippines TASQ Staffing Solutions Full time

Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. 3. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Requirements: Graduate of any 4-year course.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.Preferably with background or knowledge in Tech Support.Excellent oral and written communication.Amenable to work in shifting schedules in Clark.Amenable to work onsite

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