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Account/Process Trainer

4 weeks ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

Responsibilities:

1. Training Needs Analysis:

  • Ability to identify training needs accurately.
  • Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

  • Demonstrates end to end understanding of course design methodologies.

3. Content Development:

  • Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

  • Possesses effective delivery/training techniques and methods.

5. Research Methodology:

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
  • Preferably with background or knowledge in Tech Support.
  • Excellent oral and written communication.
  • Amenable to work in shifting schedules in Clark.
  • Amenable to work onsite