Account/Process Trainer

2 days ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year


About the job Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Responsibilities:

1. Training Needs Analysis:

  • Ability to identify training needs accurately.
  • Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

  • Demonstrates end to end understanding of course design methodologies.

3. Content Development:

  • Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

  • Possesses effective delivery/training techniques and methods.

5. Research Methodology:

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

6. Partnering:

  • Ability to work closely with various functions and stakeholders
  • Ability to work closely with client teams effective cross-cultural communication

7. People Management:

  • Building and leading cross-cultural teams
  • Conflict management

8. Planning, Organizing and Administrative skills:

  • Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
    Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
  • Ability to schedule trainings while optimizing the resources available
  • Ensures training plan and delivery is executed in a timely manner
  • Able to increase efficiencies within processes and the team

Requirements:

  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
  • With background or knowledge in Tech Support or Service Desk
  • Excellent oral and written communication.
  • Amenable to work in shifting schedules in Clark.
  • Amenable to work onsite

Benefits:

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great place to work certified.

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