Account/Process Trainer
16 hours ago
Account/Process Trainer Clark Pampanga Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. General Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: Ability to work closely with various functions and stakeholdersAbility to work closely with client teams effective cross-cultural communication 7. People Management: Building and leading cross-cultural teamsConflict management 8. Planning, Organizing, and Administrative Skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/FacilitiesAbility to schedule trainings while optimizing the resources availableEnsures training plan and delivery is executed in a timely mannerAble to increase efficiencies within processes and the team Required Skills:CS and Tech Domain:Training experience in effective communication, customer service, technical support, and cultureTechnology Functional Knowledge:Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectivelyHigh Impact Communication:Excellent oral and written communication skillsDisplays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issuesArrives at multiple solutions/alternatives, keeping in mind the various stakeholdersProfile Screening Criteria/Checks:Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.Other Key Requirements: Graduate of any 4-year course. At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry. Preferably with a background or knowledge in tech support. Excellent oral and written communication. Amenable to working in shifting schedules in Clark. Amenable to work onsite
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Account/Process Trainer
3 weeks ago
Angeles, Philippines Metacom Full timeJob Description: We are seeking a passionate and experienced Account/Process Trainer to join our team in Clark. The trainer will be responsible for delivering high-quality training in communication, customer service, technical support, and cultural alignment. This role requires strong communication skills, analytical ability, and the drive to develop and...
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Account / Process Trainer
3 weeks ago
Angeles, Philippines Metacom Full timeQualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package - With Service Desk background or with Financial background - Amenable to work onsite &...
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Call Center Account/Process Trainer
16 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...
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Account/Process Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...
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Call Center Process Trainer
16 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for people (preferably with financial account trainer experience) to work on-site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central...
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Account/Process Trainer
16 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeResponsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. 3. Content Development: Demonstrates end to end understanding of...
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Call Center Trainer
16 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring: Account/Process Trainer (Clark) Immediate Start | Initial Interview via Phone Benefits: Quarterly performance bonuses Accelerated career advancement opportunities Support for work-life balance Complimentary HMO and Life Insurance for the employee and two dependents Office situated in the Central Business District Certified as a Great Place to...
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BPO Trainer up to 40k salary
3 weeks ago
Angeles, Philippines Metacom Full timeAccount/Process Trainer Shifting Schedule Onsite * 2 to 3 years trainer experience in the BPO industry * College Graduate Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN...
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Trainer
2 days ago
Angeles City, Central Luzon, Philippines The Back Room Offshoring Inc. Full time ₱40,000 - ₱80,000 per yearPosition: Trainer / CoachDepartment: EnablementReports To: Enablement Training ManagerRole PurposeThe Trainer/Coach plays a key role in driving employee performance and capability by delivering effective training sessions, workshops, and one-on-one coaching. This role focuses on onboarding, upskilling, and reinforcing best practices to ensure employees are...
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BPO Service Desk Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: Quarterly performance bonuses Excellent career development opportunities and fast-track progression Support for a healthy work-life balance Free HMO and life insurance coverage for the employee and two dependents Located within the Central Business District...
