Customer Service Representative

4 weeks ago

LapuLapu City, Philippines JKILC Full time

COMPANY PROFILE: This IT Global Consulting Company aims to empower manufacturing companies to have an efficient operation by implementing software system like ERP and SAP. They have now offices in Japan, Indonesia, Vietnam and here in the Philippines.

Position: CSR (Voice and Non Voice)
Company Industry: BPO/IT Company
Work Location: Lapu Lapu Cebu
Work Schedule: Graveyard (Weekends Off)
Salary: Negotiable depending on years of working experience + Free Accommodation
Work Set Up: Work on Site

JOB REQUIREMENTS:
-Open for non-Bachelor's Degree holder
-At least 2 months of CSR experience
-Amenable to work on graveyard
-Amenable to work on site.

-Candidates from Metro Manila can apply as long as open to relocate in Cebu

JOB RESPONSIBILITIES:

Address invoicing, domain, email, hosting, and website-related inquiries.
Diagnose technological problems and offer prompt, efficient fixes.
Coordinate with SMEs, Team Leads, and other departments to manage escalations and ensure timely follow-ups.
Gather and share opinions about goods, services, and customer assistance.
Participate in team meetings, e-learning, and trainings
Preserve high rates of contact resolution, chat effectiveness, and customer happiness.
Maintain current knowledge of corporate policies, goods, and services when working with internal teams.
RECRUITMENT PROCESS: (ONLINE)
-HR Interview
-Final Interview
-Job offer

Look for: Ms. Kendra

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