
Customer Service Representative(NO Versant
4 days ago
About the role
YWA HUMAN RESOURCE CORPORATION is seeking a talented and motivated Customer Service Representative to join our team in Lapu-Lapu City, Cebu. This is a full-time position where you will be the voice of our company, providing exceptional customer support and ensuring a positive experience for our clients.
What you'll be doing
- Handle inbound customer calls and inquiries in a professional and courteous manner
- Respond to customer questions and concerns, troubleshoot issues, and provide effective solutions
- Accurately document customer interactions and maintain detailed records
- Collaborate with cross-functional teams to ensure customer satisfaction
- Continuously seek opportunities to improve customer service processes and procedures
What we're looking for
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
- Proficient in written and verbal English
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Prior experience in a customer service or call centre role is preferred, but not required
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive medical and dental insurance coverage
- Opportunities for career growth and professional development
- Supportive and collaborative work environment
- Flexible work arrangements and work-life balance initiatives
About us
YWA HUMAN RESOURCE CORPORATION is a leading provider of human resource solutions, specialising in recruitment, staffing, and talent management. We are committed to helping our clients build high-performing teams and fostering a thriving work culture. Join our dynamic team and be a part of our continued success.
Apply now to become our next Customer Service Representative
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